Ch 6. Review Flashcards
Your project is underway and your team members are working well together, anticipating the needs of the project, and they all understand their roles in the project. A new team member has been introduced and started working with the team this week. Which stage of team development does this situation represent?
A. Forming
B. Storming
C. Performing
D. Norming
A. Forming
When a new team member is introduced on the project, the team development stage starts again at the forming stage, no matter which stage the team was in before.
Which of the following helps to build an efficient and effective team, improves morale, and builds social bonds?
A. Team building
B. Trust building
C. Having dedicated resources on the project team
D. Using appropriate conflict-resolution techniques at the right time
A. Team building
Team-building activities help to build effective and efficient teams, improve morale, and build social bonds. Trust building will help form high-performing work teams but doesn’t directly lead to building social bonds or effective and efficient teams.
A team member has come to your office to complain that a fellow team member is never available for meetings before noon and seems to ignore her requests to follow proper processes. Which of the following does this describe? Choose two.
A. This describes an interproject resource contention.
B. This describes a low-quality resource.
C. This describes a conflict.
D. This describes a situation where the negotiating conflict technique should be used.
E. This describes varying work styles.
C. This describes a conflict.
E. This describes varying work styles.
This situation describes varying work styles, which are a common cause of conflict. An interproject resource contention is where resources are working on multiple projects and there are scheduling issues. Low-quality resources lack skills or abilities. The negotiating conflict technique often uses a third party to help the two conflicting sides reach a resolution.
All of the following are stages of team development except for which one?
A. Adjourning
B. Confronting
C. Performing
D. Storming
B. Confronting
The stages of team development are forming, storming, norming, performing, and adjourning. Confronting is a conflict-resolution technique.
One of the key project team members is assigned to two other projects. The project schedule shows this resource needed during the same time they’re needed on one of the other projects. What does this describe?
A. Resource allocation
B. Interproject resource contention
C. Resource shortage
D. Resource conflict
B. Interproject resource contention
This question defines interproject resource contention. A resource shortage would occur if there was only one resource available or resources were scarce. Since this question describes more than one project, it involves an interproject resource contention.
Your project is undergoing some difficulties. You’ve determined that the primary problem is vendor performance. A key stakeholder insists the problem is not the vendor; the problem is the project team. However, the key stakeholder spends most of the meeting emphasizing the areas of agreement. Which conflict-resolution technique does this describe?
A. Avoiding
B. Forcing
C. Confronting
D. Smoothing
D. Smoothing
The smoothing conflict resolution technique is temporary, and one of its characteristics is emphasizing the areas of agreement and keeping the real issue buried.
You have two stakeholders who are at odds about the scope of the project work. You listen, ask questions, and lead them both to agree that some scope items need to be added and others changed. Which conflict-resolution technique does this describe?
A. Confronting
B. Smoothing
C. Negotiating
D. Avoiding
C. Negotiating
Negotiating is a technique that involves listening and asking questions.
Which of the following are conflict-resolution techniques? Choose three.
A. Adjourning
B. Negotiating
C. Norming
D. Avoiding
E. Compromising
B. Negotiating
D. Avoiding
E. Compromising
The conflict-resolutions techniques are smoothing, forcing, compromising, avoiding, and negotiating. Adjourning, norming, and storming are stages of team development.
Your system engineer has started making negative comments during your weekly team meeting. He has had a heated argument with the marketing manager, and you have heard from various team members that he has become difficult to work with. What is the best course of action for you to take?
A. You should write a memo to the system engineer’s functional manager and request a replacement as soon as possible.
B. The system engineer is critical to the project, so you should give him some slack and wait to see whether the behavior stops.
C. You should confront the system engineer openly at the next team meeting. Let him know that his behavior is unacceptable and that he will be replaced if there is not an immediate change.
D. You should schedule an individual meeting with the system engineer to determine whether he has issues with the project that need to be resolved. Get his perspective on how the project is progressing and how he feels about his role.
D. You should schedule an individual meeting with the system engineer to determine whether he has issues with the project that need to be resolved. Get his perspective on how the project is progressing and how he feels about his role.
To address the issue, you need to understand what is behind the system engineer’s current behavior. He may have been given additional work that you are not aware of, or he may misunderstand the project goals, to name just a couple of possibilities. The situation cannot be ignored, no matter how valuable the person is, and it should be handled in private.
Which of the following is true regarding a RACI chart? Choose three.
A. A RACI chart shows roles and responsibilities of team members or business units and how they intersect with project tasks.
B. RACI stands for responsible, approved, consulted, and informed.
C. A RACI is a matrix-based chart.
D. A RACI is a type of organization breakdown structure.
E. RACI stands for responsible, accountable, consulted, and informed.
A. A RACI chart shows roles and responsibilities of team members or business units and how they intersect with project tasks.
C. A RACI is a matrix-based chart.
E. RACI stands for responsible, accountable, consulted, and informed.
A RACI is a matrix-based chart that shows resources (or business units) responsible for project tasks. It stands for responsible, accountable, consulted, and informed. Accountable does mean this resource approves the work, but the A in RACI stands for accountable.
All of the following are true regarding rewards and recognition except for which one?
A. You should have a written procedure describing the criteria for rewarding team members.
B. Rewards and recognition are a form of motivation.
C. Rewards and recognition should be applied consistently to all project team members.
D. Rewards and recognition almost always involve money.
D. Rewards and recognition almost always involve money.
Rewards and recognition do not have to involve money, and many times they may include rewards such as a thank-you, a letter to the functional manager, a public mention of the accomplishment at a team meeting, and so on.
You are working on a construction project. Your organization owns one crane, and the crane is needed for two tasks on your project at the same time. This is known as which of the following?
A. Resource shortage
B. Resource allocation
C. Interproject dependencies
D. Shared resource
A. Resource shortage
This question refers to a resource shortage. You have one resource that’s needed for two tasks. Resource allocation is assigning the resource with the right skills and abilities to the task. Interproject dependencies rely on one project finishing before the next can start, and shared resources are typically resources that are shared among departments or between the functional manager and the project manager.
This meeting, held after the project charter is signed or at the beginning of the Executing phase, formally introduces the team members and stakeholders and outlines the goals and objectives of the project for the team.
A. Project status meeting
B. Kickoff meeting
C. Project introductory meeting
D. Steering-committee meeting
B. Kickoff meeting
The kickoff meeting is where the project team members and stakeholders are introduced to each other, and it’s held at the beginning of the Executing process group.
The project sponsor will approve the final deliverables of the project. On a RACI chart, how would this be designated?
A. R
B. I
C. A
D. C
C. A
The RACI chart acronym stands for responsible, accountable, consulted, and informed. The person accountable is also an approver of the work.
Your team is working well together. They understand their roles on the project, perform the work with the best effort possible, and really enjoy working with one another. A new team member will be introduced next week who is well respected by the current team. Which of the following is true regarding this situation? Choose two.
A. The team is currently in the performing stage of team development.
B. Once the new team member is introduced, the team will revert to the forming stage of team development.
C. The team is currently in the performing stage of team development and will stay in performing because they know the new team member.
D. Once the new team member is introduced, the team will revert to the norming stage of team development.
E. The team is currently in the performing stage of team development and will revert to the storming stage of team development because they know the new team member.
A. The team is currently in the performing stage of team development.
B. Once the new team member is introduced, the team will revert to the forming stage of team development.
Whenever a new team member is introduced, the team development stage reverts to the forming stage and progresses through all the stages once again with the new team member.
