4.13: Creating and Managing Teams

Question 1

Two or more interacting and interdependent individuals who come together to achieve specific goals

Answer 1

group

Question 2

The first stage of group development in which people join the group and then define the group’s purpose structure, and leadership

Answer 2

forming stage

Question 3

The second stage of group development, characterized by intragroup conflict

Answer 3

storming stage

Question 4

The third stage of group development, characterized by close relationships and cohesiveness

Answer 4

norming stage

Question 5

The fourth stage of group development when the group is fully functional and works on group task

Answer 5

performing stage

Question 6

The final stage of group development for temporary groups during which group members are concerned with wrapping up activities rather than task performance

Answer 6

adjourning

Question 7

Behavior patterns expected of someone occupying a given position in a social unit

Answer 7

role

Question 8

Standards or expectations that are accepted and shared by a group’s members

Answer 8

norms

Question 9

When a group exerts extensive pressure on an individual to align his or her opinion with others’ opinions

Answer 9

groupthink

Question 10

A prestige grading, position, or rank within a group

Answer 10

status

Question 11

The tendency for individuals to expend less effort when working collectively than when working individually

Answer 11

social loafing

Question 12

The degree to which group members are attracted to one another and share the group’s goals

Answer 12

group cohesiveness

Question 13

Perceived incompatible differences that result in interference or opposition

Answer 13

conflict

Question 14

The view that all conflict is bad and must be avoided

Answer 14

traditional view of conflict

Question 15

The view that conflict is a natural and inevitable outcome in any group

Answer 15

human relations view of conflict

Question 16

The view that some conflict is necessary for a group to perform effectively

Answer 16

interactionist view of conflict

Question 17

Conflicts that support a group’s goals and improve its performance

Answer 17

functional conflicts

Question 18

Conflicts that prevent a group from achieving its goals

Answer 18

dysfunctional conflicts

Question 19

Conflicts over content and goals of the work

Answer 19

task conflict

Question 20

Conflict based on interpersonal relationships

Answer 20

relationship conflict

Question 21

Conflict over how work gets done

Answer 21

process conflict

Question 22

Groups whose members work intensely on a specific, common goal using their positive synergy, individual and mutual accountability and complementary skills

Answer 22

work teams

Question 23

A team from the same department or functional area that’s involved in efforts to improve work activities or to solve specific problems

Answer 23

problem-solving team

Question 24

A type of work team that operates without a manager and is responsible for a complete work process or segment

Answer 24

self-managed work team

Question 25

A work team composed of individuals from various functional specialties

Answer 25

cross-functional team

Question 26

A type of work team that uses technology to link physically dispersed members in order to achieve a common goal

Answer 26

virtual team

Question 27

The patterns of informal connections among individuals within a group

Answer 27

social network structure