15.6 Managing strategic change effectively

Question 1

What two dynamics does Mintzberg consider in his “Change Cube”?

Answer 1

Informal vs Formal

Conceptual vs Concrete

Question 2

To close chapter 15, Wearden sets out 4 models for managing effective change. What are these?

Answer 2

Mintzberg’s Change Cube
Beer et al - Six steps to effective change
Kotter - eight stages of change
Pettigrew and Whipp - Five factors theory

Question 3

Beer et al suggests a bottom up approach to managing strategic change in a six step approach:

6 - Monitor and a_____ strategy
5 - Institutionalize s______ and structures
4 - Spread revitalization across the b_______
3 - Foster competence and cohesion of the v______
2 - Develop the s______ vision of organising and managing
1 - Mobilise commitment to c______ through joint problem diagnosis

Answer 3

6 - Monitor and adjust strategy
5 - Institutionalize systems and structures
4 - Spread revitalization across the business
3 - Foster competence and cohesion of the vision
2 - Develop the shares vision of organising and managing
1 - Mobilise commitment to change through joint problem diagnosis

Question 4

Kotter (1995) suggested a top-down approach for managing change
1 - Establish a sense of u\_\_\_\_\_\_\_
2 - Form a leading t\_\_\_\_
3 - Create a v\_\_\_\_\_\_
4 - C\_\_\_\_\_\_\_\_\_\_\_ the vision
5 - Empower and involve o\_\_\_\_\_
6 - Create short-term w\_\_\_\_
7 - Implement and consolidate
8 - Institutionalise c\_\_\_\_

Answer 4

1 - Establish a sense of urgency
2 - Form a leading team
3 - Create a vision
4 - Communicate the vision
5 - Empower and involve others
6 - Create short-term wins
7 - Implement and consolidate
8 - Institutionalise change

Question 5

How do the approaches set out by Kotter (1995) and Beer et al (1990) differ from one another?

Answer 5

Kotter’s eight-step process is a top-down approach that begins with establishing urgency at the highest level, while Beer et al’s 6 step processis a bottom-up approach that requires a shared vision accross the workforce.

Question 6

Pettigrew and Whipp (1991) set out five areas that underpin the management of strategic change:
1 - Co\_\_\_\_\_\_\_\_
2 - Leading c\_\_\_\_\_\_
3 - S\_\_\_\_\_\_\_ and operation
4 - Human r\_\_\_\_\_\_\_\_
5 - E\_\_\_\_\_\_\_\_\_ assessment

Answer 6

1 - Coherence
2 - Leading change
3 - Strategy and operation
4 - Human resources
5 - Environment assessment