FS2020 Flashcards
1
Q
Definition Operations management?
A
Operations and process management are the
activities of managing the resources that
create and deliver services and products
2
Q
Where does a business get its competitive edge?
A
- product/ services development function
- operation function
- marketing
3
Q
analyzing operations - three levels
A
1) supply networks - flow between operations
2) operation - flow between processes
3) processes - flow between resources (people and facilities)
4
Q
The Four V’s: The Typology of Operations
A
- Volume
- Variety
- variation in demand
- visibility
