Joint Venture Flashcards

1
Q

What is private company training?

A

Up to three 2-hour sessions of private training at the Apple Store. Note: $329 for extra training sessions

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2
Q

Getting Started workshops

A

Monthly sessions tailored to business professionals to brush up on the basics

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3
Q

IT Sessions

A

Training for IT departments

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4
Q

What does set up entail?

A

Transfer existing data - including mail, calendar and address book - from PC or Mac + install software + help connect the network + activate personal web portal

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5
Q

What is priority support?

A

Speak to a genius over the phone or have own queue at Genius bar

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6
Q

Loan Program

A

While fixing your computer, can loan a 15-inch MacBook Pro ready with all the necessities

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7
Q

Anytime updates

A

Business team will run system diagnostics, update software and even clean keyboard and display

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8
Q

Membership Pricing?

A

$549 for the first five systems and $108 for each additional system - only available at time of purchase.

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9
Q

What’s a “system”?

A

One Mac, two displays plus any combination of an iPhone, iPad and iPod

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10
Q

Joint Venture company training topics

A
  • Getting started with Mac
  • Getting started with iPhone
  • Getting started with iPad
  • Organising and collaborating with Mac OS X
  • iWork Fundamentals
  • iWork in depth
  • JV getting started
  • Strategies & Resources for IT
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11
Q

3 Main points behind what you get with JV?

A
  • Get Set Up
  • Get Trained
  • Stay Running
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12
Q

Benefits to JV Members?

A
  • Local AND Global support
  • Time is Important
  • Productive and Self-Sufficient Employees
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13
Q

JV Program Features

A
  • Setup
  • Private Company Training
  • Exclusive Member Workshops
  • Priority Support
  • Loaner Program
  • AnyTime Updates
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14
Q

JV Reports?

A

Details on JV Dashboard:

  • active memberships
  • inactive memberships
  • sales performance review
  • memberships nearing expiration or expired
  • market performance review
  • features used
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15
Q

JV Journey Day 1

A
  • Activate memberships
  • register products on member website
  • Schedule Remote Genius’ Welcome Call
  • Schedule Days 10, 100, 200 and 300 as a follow-up task in Engage
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16
Q

Day 10?

A
  • New Member Contact
  • Follow up on Welcome Call, and invite members to member website
  • Invite and schedule for JV Getting Started workshop
  • Ensure hardware is registered by Day 30
17
Q

Day 100

A
  • review JV Member Dashboard

- contact admin to answer questions about the program and member website, ensuring they know al features

18
Q

Day 200

A
  • Review member usage with GBI reporting tool
19
Q

Day 300

A
  • Call about renewal and customer experience

- Suggest invitation to return

20
Q

Company Training?

A
  • Up to ten employees

- requested at least three weeks in advance to allow for prep