9-C Flashcards
(18 cards)
What is a common reason for printer connectivity issues?
A device cannot be located or is reported as offline
Connectivity issues can arise from user intervention, network errors, or corrupt print job data.
What should you verify first when troubleshooting a printer?
Ensure the printer is switched on and online
A printer can be taken offline accidentally or due to waiting for user intervention.
What is a key step to take if a printer is offline?
Check for error messages or codes on the control panel
Error codes can provide specific information about the issue.
What is the first thing to check if the print device is not printing?
Inspect that all components and cartridges are correctly installed
Ensure service panels are closed and at least one tray is loaded with paper.
What does cycling the power on a print device do?
It can potentially resolve connectivity issues
If cycling power does not help, consider performing a factory reset.
What is a common cause of paper jam issues?
Improper media or creased sheets
Frequent jams may require diagnosis rather than simply fixing each occurrence.
What should you do if a paper jam occurs in the fuser unit of a laser printer?
Use the release levers to remove the paper
Forcibly pulling the paper can damage the rollers.
What can cause multiple sheets to feed into a printer at the same time?
Incorrect paper size or improper loading in the tray
Ensure media guides are set properly.
What does a grinding noise in a laser printer usually indicate?
A problem with the toner cartridge, fuser, or gears/rollers
Identify the source of the noise and check for jams and debris.
What is a common print defect in laser printers that produces faded prints?
A need to replace the toner cartridge
Ensure low-density settings are not selected before concluding a cartridge issue.
What can indicate a dirty print head in inkjet printers?
Lines running through printouts
Running a cleaning cycle typically resolves this issue.
What is a common issue with dot matrix printers that can cause lines in output?
A stuck pin in the print head
The platen position can also affect output quality.
What is the function of a finisher unit in printers?
To perform tasks like stapling or hole punching
The printer settings must be configured to select the finisher as an output option.
What is the first step to take if print jobs do not appear at the printer and the queue is clear?
Investigate the OS print queue and driver settings
Ensure the printer is properly connected and recognized by the operating system.
What does a garbled print indicate?
A fault in rendering the print job in the application, driver, or printer
Clear the print queue and cycle the printer’s power to troubleshoot.
What is the maximum number of sheets allowed for hole punching in a finisher unit?
It varies by the finisher unit and paper weight
Exceeding this count can cause jams in the finishing unit.
Fill in the blank: A _______ in a laser printer often indicates that the primary charge roller is dirty or damaged.
black stripe or whole page black
True or False: A paper jam can occur if the media is not suitable for the printer.
True
Inappropriate media can frequently cause jams.
