Business of IT (Extra 3) Flashcards
It can be summarized as what the service does. To have _______, a service must either support consumer performance or remove consumer constraints. Many services do both. A functionality offered by a product or service to meet a particular need.
Utility
These four dimensions represent perspectives relevant to the entire service value chain, and encompass all ITIL practices. And all four dimensions are also constrained or influenced by external factors that are often beyond the control of the SVS.
Four Dimensions Info
creates and supports a culture that supports its objectives and has the appropriate level of capacity and competency throughout its workforce, establishing formal organizational structure, system of authority and hierarchy as organizations become increasingly complex in both form and function.
Organization and People Dimenion
When dealing with customers, staffing and training employees, and interfacing with suppliers and partners, attention should be paid to : Required skills and competencies of individuals/teams, Leadership styles required to lead and motivate staff, Communication and collaborations skills to facilitate teams working effectively together, as well as with customers and suppliers/partners.
When Dealing with …
Developments in technology have a direct, beneficial effect on service management.
effect on service management
facilitates value creation for its customers by enabling its organization to access and maintain accurate information about its employees, their employment, and their benefits while securing that information against access by unauthorized parties
HR Service
of these services must be well understood and continually optimized, taking into account criteria such as the availability, reliability, accessibility, timeliness, accuracy, and relevance of the information provided to users and exchanged between services.
Information Architecture
Replaces some infrastructure—previously managed by the service provider—with a partner’s cloud service, Decreases (or removes) the need for infrastructure management expertise and service provider resources, Shifts the focus of service monitoring and control from the in-house infrastructure to a partner’s services, Changes the service provider’s cost structure by removing specific capital expenditures and introducing new operating expenditures and the need to manage them appropriately, Introduces stricter requirements for network availability and security, Introduces new security and compliance risks and requirements, applicable to both the service provider and its cloud-service-providing partner, Provides users with opportunities to scale service consumption using self-service via simple standard requests, or without any requests at all.
Characteristics of Cloud Computing
An important effect of the elasticity of _____ _________ resources is that the _____ infrastructure has the potential to enable significantly faster deployment of new and updated services. This can in turn help to support high-velocity service delivery. The ability to configure and deploy computing resources with the same speed as new applications is important as a prerequisite to the success of DevOps and similar initiatives.
elasticity of cloud computing
These can range from formal contracts with clearly separated responsibilities to flexible partnerships in which parties share common goals and risks, and collaborate to achieve their desired outcomes (represent a spectrum of possibilities), an organization should base its strategy on its goals, culture, and the business environment in which it operates, SIAM involves the use of a specially established integrator to ensure the proper coordination of service relationships. Service integration and management can reside within the organization, or it can be delegated to a trusted partner.
Partners and Suppliers Dimension
