Business of IT (Extra 6) Flashcards
All incoming and outgoing interactions with parties external to the value chain are performed via engage, All new resources are obtained through obtain/build, Planning at all levels is performed via plan.
Service Value Chain Common Rules :
Continually evolving requirements, collected through feedback analysis and direct observation, Breaking development work into small increments and iterations, Establishing product-based cross-functional teams, Visually presenting (Kanban) and regularly discussing (daily stand-ups) work progress, Presenting working (at least, to a minimum viable extent) software to the stakeholders at the end of each iteration.
Agile software development typically includes :
business vision, mission, goals and objectives
What is the vision?
perform baseline assessments
Where are we now?
define measurable targets
Where do we want to be?
define improvement plan
How do we get there?
execute improvement plan
take action
evaluate metrics and KPIs
did we get there?
The first step of the continual improvement model is to define the vision of the initiative. This provides context for all subsequent decisions and links individual actions to the organization’s vision for the future. Each improvement initiative should support the organization’s goals and objectives. 2 key focus areas : (1) The organization’s vision and objectives should be communicated effectively to the specific business unit, department, team, and/or individual, so that the context, objectives, and boundaries for any improvement initiative are understood (2) A high-level vision for the planned improvement should be created. If this step is skipped, resulting improvements might only be optimized for the people or teams involved, rather than for the whole organization, or non-value-adding activities might become the sole focus of improvements.
what is the vision?
current state assessment (key element), Assessment of the current state should be done through objective measurement whenever possible. This allows for an accurate understanding of the issues associated with the current state and, once the initiative is implemented, enable proper measurement of the level of improvement achieved by comparison with the initial state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement. It will, therefore, be difficult to track and measure the effectiveness of the improvement activities, as the new state cannot be compared with a previous state at a later point.
Where are we now?
