93 Social Psychology (2 Marks) Flashcards
(58 cards)
What are the key factors that affect aircraft maintenance engineers within a maintenance system?
Knowledge, skills, abilities, working environment, organisational culture
These factors can contribute to errors made by engineers.
What influences can come from outside the company that impact an aircraft maintenance engineer’s behavior?
Regulatory requirements stipulated by governing bodies
These requirements can dictate practices and standards within the maintenance environment.
What is meant by ‘organisational culture’ in the context of aircraft maintenance?
The ‘ways of doing things’ within a company, including philosophy, policies, procedures, selection, training criteria, and quality assurance methods.
How can organisations positively influence their employees?
By providing financial incentives, career incentives, and learning from problems
This approach encourages a proactive work environment.
What negative impacts can organisations have on aircraft maintenance engineers?
Excess pressure with unrealistic timescales and budgets, leading to compromised work quality
This can result in poor industrial relations and increased accidents due to human error.
What is the primary responsibility of an aircraft maintenance engineer?
Ensuring the safety of passengers when using the aircraft.
Who shares responsibility in aircraft maintenance besides the engineers?
Accountable manager, management, supervisors, flight crews
Flight crews are responsible for pre-flight checks and reporting faults.
How has responsibility traditionally been viewed in maintenance engineering?
In terms of the individual rather than the group or team.
What is an advantage of individual responsibility for engineers?
Clear understanding of assigned tasks and accountability for work done.
What is a disadvantage of emphasizing personal responsibility in teams?
It can undermine the importance of teamwork.
What types of teams do aircraft maintenance engineers typically work in?
Shift teams or smaller groups
Teams may be structured around engineering trades or specific aircraft types.
What is defined by CAP 562 Leaflet H-20 regarding Licensed Aircraft Engineers (LAEs)?
The certifying engineer is responsible for ensuring work is performed and recorded satisfactorily.
What is the role of non-certifying technicians in the maintenance process?
They also have responsibilities in ensuring maintenance quality.
What is ‘group responsibility’ in aircraft maintenance engineering?
Each member of a group feels collectively responsible for the safety and quality of work produced.
What is a disadvantage of group responsibility?
It can lead to ‘diffusion of responsibility’ where no one feels personally accountable.
What psychological phenomenon describes the tendency for individuals to not act in group situations?
‘Diffusion of responsibility’.
What is ‘group polarisation’?
Groups making more extreme decisions than individuals would alone.
What is ‘social loafing’?
The tendency for individuals to work less hard when they believe others are also working.
What are some tips to prevent social loafing?
Set small groups, tie tasks to vision, observe the need, provide peer evaluation, list and enforce ground rules, open minds to group dynamics, act all-for-one, foster group bonding, salute success.
What is the overarching theme regarding responsibility in aircraft maintenance engineering?
It is about education, training, and fostering a culture of shared but not diffused responsibility.
What is motivated behaviour?
Goal-directed, purposeful behaviour
What underpins all human behaviour?
Some kind of motivation
What reflects the difference between what a person can do and what they will do?
Motivation
How is motivation generally considered?
A positive force
