Chapter 7 Flashcards
Stress
A person’s adaptive response to a stimulus that places excessive psychological or physical demands on that person
General Adaptation Syndrome (GAS)
Identifies three stages of response to a stressor: alarm, resistance, and exhaustion
Eustress
The pleasurable stress that accompanies positive events
Distress
The unpleasant stress that accompanies negative events
Type A
People who are extremely competitive, highly committed to work, and have strong sense of time urgency
Type B
People who are less competitive, less committed to work, and have a weaker sense of time urgency
Hardiness
A person’s ability to cope with stress
Optimism
The extent to which a person sees life in relatively positive or negative terms
Task Demands
Stressors associated with the specific job a person performs
Physical Demands
Stressors associated with the job’s physical setting, such as the adequacy of temperature and lighting and the physical requirements the job makes on the employee
Role Demands
Stressors associated with the role a person is expected to play
Role
A set of expected behaviors associated with a particular position in a group or organization
Role ambiguity
Arises when a a role is unclear
Role Conflict
Occurs when the messages and cues constituting a role are clear but contradictory or mutually exclusive
Role Overload
Occurs when expectations for the role exceed the individual’s capabilities
