9.7 Communication

Question 1

what is communication

Answer 1

the transmission of something from one location to another

Question 2

what are the different modes of communications

Answer 2

information
ideas
feeling
attitudes and beliefs

Question 3

what are the different types of communication

Answer 3

visual
verbal
written
nonverbal

Question 4

what is the 7-38-55% rule

Answer 4

‘liking’, 7% was deduced from verbal content, 38% from vocal tone and 55% from facial expressions

Question 5

what can lack of communication lead to

Answer 5

aviation incidents and accidents.

Question 6

what are the 5 key elements of good communication

Answer 6

transmit
encode
decode
receive
feedback

Question 7

There are two main ways in which communication can cause problems, what are they

Answer 7

Lack of communication
Poor communication

Question 8

what are the Basic rules of thumb for minimising poor communication

Answer 8

Think about what you want to say before speaking or writing.
Speak or write clearly.
Listen or read carefully.
Seek clarification wherever necessary.

Question 9

who is responsible for maintaining currency

Answer 9

engineers and their employers