Motivation

Question 1

motivated staff is important as?

Answer 1

• high rates of productivity
• better quality products
• low rates of absence
• low turnover rates (staff leaving the business)

Question 2

what is time rate?

Answer 2

• is a financial method of motivating staff
• paying employees for each hour they work, there is an incentive to work many hour but as it is not linked to the level of output, there is not incentive to work harder

Question 3

what is piece rate?

Answer 3

• financial method of motivating staff
• when employees receive a specific amount of money for we use unit or piece they produce. pay is directly linked to the employees level of productivity as more products - more money

Question 4

what is overtime?

Answer 4

• a financial method of motivating staff
• when employees work over the contracted hour they are required to work overtime is paid. this is usually paid at a higher rate than normal

Question 5

what is bonus?

Answer 5

• financial method of motivation

- employees can receive an additional payment on top of their wages for meeting a target or working hard

Question 6

what is commission?

Answer 6

• financial method of motivation

- when an employee makes the sell they receive a percentage of that sale

Question 7

what is praise?

Answer 7

• non financial method of motivation

- simply praising an employee for a job well done can give them a sense of motivation and encouragement

Question 8

what is job rotation?

Answer 8

• non financial method of motivation

- giving employee oporto perform different roles within the business to avoid repetition

Question 9

what is team rotation?

Answer 9

• non financial method of motivation

- allowing employee to work in teams. to motivate workers

Question 10

what is worker participation?

Answer 10

• non financial method of motivation

- consulting employees in the decision making process

Question 11

what is training opportunities?

Answer 11

• non-financial method of motivation

- build employee skills and knowledge to gain promotions

Question 12

what is perks?

Answer 12

• non financial method of motivation

- discounts, company car

Question 13

what is flexible working practices?

Answer 13

-non financial method of motivation
-business can offer a range of working hour to satisfy their employee which will develop good relationships
these include:
-part time - when employees work less than the standard full time
-flexitime - offers flexibility in the start and finish times and usually core hours where employees are required to be at work
-job share - when two people share a full time job, salary, holidays and workload
-teleworking - employees can work away form business like at home

Question 14

what are the 2 motivation theories?

Answer 14

Maslow hierarchy of needs

Herzbergs motivator hygiene theory

Question 15

what is maslow’s hierarchy of needs?

Answer 15

maslow said that humans have 5 sets of needs which come in set order. Each level is satisfied the motivation to fill the next.

Question 16

what is psychological needs?

Answer 16

the basic need to bodily functions to stay alive

Question 17

what are the methods of fulfilling psychological needs?

Answer 17

living wage, sae working environment, access to running water and toilet

Question 18

what is safety?

Answer 18

feels safe at work, home financially and physically

Question 19

methods of fulfilling safety?

Answer 19

job security, safe working conditions, wage rises

Question 20

what is love and belonging?

Answer 20

to fulfil social needs such as friendship and family

Question 21

what are the methods of fulfilling love and belonging?

Answer 21

team atmosphere, friendly management

Question 22

what is self esteem?

Answer 22

to feel worth and respected

Question 23

how to fulfil self esteem?

Answer 23

recognise achievements, job title

Question 24

what is self actualisation?

Answer 24

to realise potential and have status in life

Question 25

how to fulfil self actualisation?

Answer 25

opportunities or personal growth

Question 26

what is the Hersbergs theory?

Answer 26

employees are motivated by 2 sets of factors: motivators and hygiene factors

Question 27

what are hygiene factors?

Answer 27

these will not motivate employee but if they are not met they will demotivate employees.

such as clean toilets, safe working environment.

Question 28

what are motivator factors?

Answer 28

if these are absent, they will not lower motivated but if present they can increase motivation

include - promotion

Question 29

how is it the managers role to motivate employees?

Answer 29

it is managers just to motivate employees and it is their role to ensure hygiene factors are met

Question 30

what is fair pay effect on motivation?

Answer 30

employees work to earn money to satisfy their needs and wants. If they believe their pay rate is poor, they will be demotivated and less productive

Question 31

what is incentives effect on motivation?

Answer 31

if non financial incentives are offered (cars,discounts) this will motivate as it is seen as a reward

Question 32

what is permanent contacts effect on motivation?

Answer 32

employees need to feel as though they have job security, permanent contacts will make employees feel more secure than temporary and will invest themselves into the job more

Question 33

what is good working conditions effect on motivation?

Answer 33

employees need to feel safe when they are at work. bad working condition will demotivate employees.