A+ Chapter 1

Question 2

hardware

Answer 2

Objects in a computer that are tangible; can be physically installed or removed.

Question 3

firmware

Answer 3

A middle ground between hardware and software, it is a software program that has been written for read-only memory (ROM).

Question 4

software

Answer 4

Anything that can be stored electronically, known as data, instructions, programs, or applications.

Question 5

Six Steps Troubleshooting PTTPVD

Answer 5

1. Identify the problem 2. Establish a theory of probable cause (question the obvious) 3. Test the theory to determine the cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and, if applicable, implement preventative measures. 6. Document findings, actions, and outcomes.

Question 6

helpful websites

Answer 6

technet.microsoft.com, support.microsoft.com, comptia.org