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AOM > Accomodation Introduction > Flashcards

Accomodation Introduction Flashcards

1
Q

Is the act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly in relation to food, drink and accommodation.

A

Hospitality

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2
Q

The basic nature of hospitality involves hosting and hospitality provided by the host to the guest.

A

Hospitality

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3
Q

Involves hosting and hospitality provided by the host to the guest.

A

The basic nature of hospitality

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4
Q

Refers to any businesses or organizations which provide food and/or drink and/or shelter and other related services to people away from home.

A

Hospitality Industry

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4
Q

What are the examples of Tourism and Hospitality Industry?

A

Transportation
Recreation
Lodging
Food and Services

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5
Q

Examples of Transportation

A

Cruises
Airlines
Rails

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6
Q

Examples of Recreation

A

HIking
Swimming
Gaming

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7
Q

Examples of Lodging

A

Hotels
Motels
Transient
Houses

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8
Q

Examples of Food and Services

A

Restaurants
Bars
Cafe

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9
Q

These are the core under the scope of hospitality industry

A

Lodging and food service

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10
Q

Business Sectors in Hospitality Industry

A

Accomodation and Food and Beverage

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11
Q

To provide accommodation and usually food and drink to people who for whatever reason are away from home.

A

Accomodation

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12
Q

To provide food and beverage to local, commuting, transient and tourists

A

Food and Beverage

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13
Q

Is one of the biggest contributors to tourism and hospitality.

A

Accomodation Sector

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14
Q

something supplied for convenience or to satisfy a need such as lodging, food, and services.

A

Accomodation Sector

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15
Q

Can be defined as a group of rooms, or an entire building or establishment which someone may live or stay.

A

Accomodation

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16
Q

A temporary place for visitors to rest and recharge as they go along with their itinerary.

A

Accomodation

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17
Q

A place to stay.

A

Accomodation

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18
Q

Classification of Accomodation Establishment

A

Non Commercial
Private
Non Profit
institutional
Commercial
Hotels
Service apartment

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19
Q

It is a critical component of the tourist business. Not only are lodging and food given, but also a variety of other services tailored to
the demands of the visitors or guests.
Medlik and ingram (2002

A

Accomodation

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20
Q

What are the accomodation product?

A

Location of the establishment
Facilities
Service
Image
Price

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21
Q

Where it is located and how accessible it is to visitors and consumers.

A

Location of the establishment

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22
Q

Accommodation can be located in towns, cities, along the coast, or in the countryside; and these operations can be found in a city or town center, close to a beach, or on a road network.

A

Location of the establishment

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23
Q

Accommodation places are often classified as either full-service or self-catering. This is necessary so that visitors can decide what is provided and what they must contribute.

A

Facilities

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24
Q

The provider offers will depend upon its grading, facilities, and market niche.

A

Service

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25
Q

How it is portrayed to customers and the way it is marketed

A

Image

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26
Q

Varies depending on several factors such as the location, facilities, service offered and the image portrayed.

A

Price or Rates

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27
Q

What are the characteristics of Accomodation as a product?

A

Tangible
Intangible
Inseparability
Perishable

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28
Q

Is anything that may be given to a market for consideration, acquisition, usage, or consumption in order to satisfy a need or needs.

A

A product

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29
Q

Include physical surroundings, equipment needed to provide accommodation, décor, food and beverage consumed by the guest

A

Tangible

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30
Q

Pertains to the atmosphere present in an establishment and the service that the guest experiences.

A

Intangible

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31
Q

Accommodation cannot be stored and if it is not sold for any given night, the opportunity for the sale is lost forever.

A

Perishable

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31
Q

A building, edifice or premises or a completely independent part thereof, which is use for the regular reception, accommodation or lodging of travelers and tourists and the provision of services incidental thereto for a fee.

A

Hotel

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32
Q

The production and consumption of goods and services in the hospitality and accommodation sector.

A

Inseparability

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32
Q

Is a structure that provides sleeping accommodations to travelers and usually features dining facilities and daily housekeeping service.

A

Hotel

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33
Q

What are the 2 main types of Hotel?

A

Resorts
Commercial Hotel

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34
Q

Any place or places with pleasant environment and atmosphere conducive to comfort, healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee or remuneration.

A

Resort

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35
Q

It caters primarily to leisure travelers.

A

Resort

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36
Q

It is generally found in 4 environments: at beaches, near ski areas, in the desert, near (or even in) theme parks and attractions and usually have activities for recreation such as swimming pool, golf course, tennis court.

A

Resort

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37
Q

It is also known as Corporate
Hotel.

A

Commercial Hotel

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38
Q

It caters to business travelers’ needs and typically includes a business center where visitors may print papers, make photocopies, organize package deliveries, and so on.

A

Commercial Hotel

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39
Q

They are often found in metropolitan centers, “business parks,” and airports.

A

Commercial Hotel

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40
Q

It features a big ballroom and several meeting rooms that can accommodate groups of any size.

A

A Convention or Meeting Hotel

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41
Q

What are the TYPES OF HOTEL based on?

A

Location
Level of Service
Length of Stay
Target Market
Size
Theme
Ownership and Affiliation
Star rating

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42
Q

Generally located in the heart of city within a short distance from business center, shopping arcade. Rates are normally high due to their location advantages. They have high traffic on weekdays and the occupancy is generally high.

A

City center/Downtown

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43
Q

Based on location the example is City Garden Suite

A

City center/Downtown

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44
Q

They are located primarily on highways, they provide lodging to highway travelers and also provide ample parking space. The length of stay is usually overnight.

A

Motel

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44
Q

Based on location the example is Sogo

A

Motels

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45
Q

They are located in suburban areas, it generally have high traffic on weekend. It is ideal for budget travelers. In this type of hotel rates are moderately low.

A

Suburban hotels

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46
Q

Based on location the example is Waterfront Insular Hotel Davao

A

Suburban hotels

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47
Q

These hotels are set up near by the airport. They have transit guest who stay over between flights.

A

Airport hotels

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48
Q

Based on location the example is Manila Airport Hotel

A

Airport hotels

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48
Q

They are also termed as health resort or beach hill resort and so depending on their position and location. They cater a person who wants to relax, enjoy themselves at hill station. Most resort work to full capacity during peak season. Sales and revenue fluctuate from season to season.

A

Resort Hotels

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49
Q

These novel variants are hotel on wheel. They are normally used by small group of travelers.

A

Rotels

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49
Q

Based on location the example is Shangrila Mactan Cebu

A

Resort Hotels

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50
Q

Are trains providing a luxurious hotel atmosphere.

A

India’s very own “Palace on Wheels” and “Deccan Odyssey”

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51
Q

Based on location the example is Palace on wheels

A

Rotels

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52
Q

These hotels are established on luxury liners or ship. It is located on river, sea or big lakes. In cruise ships, rooms are generally small and all furniture is fixed down. It has long stay guest.

A

Floating hotels

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53
Q

Based on location the example is Royal Caribbean International

A

Floating hotels

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54
Q

A house boat hotels

A

Boatels

55
Q

Located within the heart of city within a short distance from business center, shopping arcade. The type may vary greatly from business, suites, residential, economy, mid-scale to luxury.

A

City Center Hotels

55
Q

Based on location the example is Mountain Lake Resort

A

Boatels

56
Q

They are designed for overnight stays for car travellers, often with very basic facilities. The rooms usually have direct access to an open parking lot.

A

Motels

57
Q

Rates are normally high due to their location advantages. They have high traffic on weekdays and the occupancy is high.

A

City Center Hotels

58
Q

They are located primarily on highways, they provide lodging to highway travelers and also provide ample parking space. The length of stay is usually overnight.

A

Motels

59
Q

It caters to the hospitality requirements of road travellers.

A

Motels

60
Q

These hotels are located in the outskirts of cities, moderately priced and are of mostly medium or small size.

A

Suburban Hotels

61
Q

These hotels are also preferred by people who do not want to stay in the heart of city as they want to be away from hustle and bustle of city.

A

Suburban Hotels

62
Q

They are located in suburban areas, it generally have high traffic on weekend. It is ideal for budget travelers. In this type of hotel rates are moderately low.

A

Suburban Hotels

63
Q

These are hotels located near the airports. They cater mainly to business clientele, transient airline passengers, passengers with delayed or cancelled flights and airline personnel.

A

Airport Hotels

64
Q

These hotels are designed especially to accommodate air travellers. They offer a mix of facilities and amenities. The majority offer customers transportation to and from the airport.

A

Airport Hotels

65
Q

The hotels which rolls on wheels trains providing a luxurious hotel atmosphere. Their interior is done like hotel room. They are normally used by small group of travelers.

A

Rotels

66
Q

They are costly and hence cater to elite guests providing an elaborate menu and other services to the occupants.

A

Rotels

67
Q

Are houseboats in India which offer luxurious accommodation to travelers.

A

The Houseboats of Kashmir and Kettuvallam of Kerala

68
Q

These are Based on the Level of Service

A

Luxury Hotels
Mid market hotels
Economic/Budget Hotels

69
Q

These hotels meet the basic need of the guest by providing comfortable and clean room for a comfortable stay. Example: Central Park Hotel

A

Economy/ Budget hotels

69
Q

A modest but sufficient level of service which appeals to the larger segment of the traveling public. Example Astoria

A

Mid market hotels

69
Q

These offer world class service providing restaurant and lounges, concierge service, meeting rooms, dinning facilities. Bath linen is provided to the guest and is replaced accordingly. These guest rooms contains furnishing, artwork etc. prime market for these hotels are celebrities, business executives and high ranking political figures. Example: Hyatt Regency, New Delhi

A

Luxury hotels

69
Q

Is a small to midsize property that offers basic facilities and services for a low price. In terms of hotel star ratings, 1- and 2 star hotels are considered budget accommodations.

A

A budget hotel (or economy hotel)

70
Q

A modest but sufficient level of service which appeals to the larger segment of the traveling public. Example Astoria

A

Mid-market hotels

70
Q

Are designed to provide a safe, clean place to stay, with compact rooms that have a bed, clean sheets, bathroom, and basic furniture like a table and a clothes hanger. Extras like toiletries are sometimes provided as well. This also have additional amenities but they are charged separately. Food and beverage services may not be available, bell man, concierge, valet in the facilities are absent.

A

A budget hotel (or economy hotel)

71
Q

These hotels offer comfortable accommodation with private baths, on premises food and beverage services and uniformed personnel. (offers good service but not elaborated once. 3-4 star service appeal to the largest segment of the travelling public.

A

Mid-market hotels

71
Q

World class service
They target top business executives, entertainment celebrities, high ranking political figures and wealthy clientele as their primary market. They provide upscale restaurant, uniformed personnel with elaborated services and private dining facilities.
Excellence in the level of luxury and comfort, cleanliness, efficiency, staff specialization, competence and courtesy.
Excellent views location and ambiance

A

Luxury Hotel

71
Q

These offer world class service providing restaurant and lounges, concierge services, meeting rooms, dining facilities.
Example: Okada

A

Luxury Hotel

72
Q

These are the hotel where guest stays for a day or even less, they are usually located near the port of entry. The occupancy rate is usually very high. Example: Manila Airport Hotel

A

Transit hotels

72
Q

Is a short-stay hotel that is situated in the transit zone of international airports, where passengers on extended waits between planes (typically a minimum of six hours) can stay while waiting for their next flight.

A

Transit hotel

73
Q

These are the hotel where guest can stay for a minimum period of one month and up to a year. The rent can be paid on monthly or quarterly basis. They provide sitting room, bed room and kitchenette.

A

Residential Hotels

74
Q

These hotels are generally preferred by people who stay in one place and switch to another place. The length of stay can vary from a day to several months. They combined features of both Transit and residential hotels.

A

Semi-residential Hotel

74
Q

This provide long-term accommodation and are patronized by long-stayers. The length of stay can vary from a a week to one or more months. Advance rent is collected while other charges are billed weekly. There may be a restaurant serving all types of cuisine and there will be laundry service. Recently these types of hotels are converted into cooperative hotels or condominiums.

A

Residential Hotels

75
Q

These hotels are for guests who want to stay for a long time (from a few days to weeks) and meet their long-term needs with special services, amenities.

A

Extended stay hotels

76
Q

Amenities such as fully equipped kitchens, separate kitchens with dishes and utensils. laundry area, cleaning services, grocery services and recreational facilities. The room prices of these hotels are determined according to the length of stay.

A

Extended stay hotels

76
Q

These hotels have large convention complex and cater to people attending a convention, conference Example water front hotel casino in cebu : These hotel offer rooms that may include compact kitchenette. They cater to people who are relocating act as like lawyers, executives who are away from home for a long business stay.

A

Convention hotels

76
Q

They are situated in the heart of the city in busy commercial areas so as to get good and high business. They cater mostly businessmen.

A

Commercial hotel

77
Q

Hotel with predominantly gambling facilities comes under this category, they have guest room and food and operation too. These hotels tend to cater leisure and vacation travelers. Gambling activities at some casino hotels operate 24 hours a day and 365 days a year. Example: Las Vegas in United State

A

Casino hotels

77
Q

They are situated in the heart of the city in busy commercial areas so as to get good and high business. They cater mostly businessmen.

A

Commercial hotel

77
Q

Are situated in the heart of the city. Mostly the businessmen or commercial executives patronize these hotels. Guest facilities at these hotels are – complimentary newspaper, color TV with cable, E-mail, fax connection, car rental, airport pick up, coffee shop, bar, specialty restaurant, swimming pool, health club, room service, concierge, business center, conference room, etc. length of stay in these hotels are from one day to few days.

A

Commercial hotel

78
Q

These hotels are houses with a few rooms converted to the guest rooms. The owner lives on the premises and is responsible for looking after the guest, in these hotels only breakfast is served and meeting rooms, laundry, lunch and diner, and recreational facilities are offered in these hotels, however, some hotels do offer limited food service.

A

Bed and breakfast

78
Q

These establishments are usually small family businesses run in private homes, offering travellers a place to stay and breakfast.

A

Bed and breakfast

78
Q

These hotel offer rooms that may include compact kitchenette. They cater to people who are relocating act as like lawyers, executives who are away from home for a long business stay

A

Suite hotels

79
Q

These hotels have large convention complex and cater to people attending a convention, conference

A

Convention Hotels

79
Q

Hotel with predominantly gambling facilities comes under this category. They have guest room and restaurants too. These hotels tend to cater leisure and vacation travelers.

A

Casino Hotel

79
Q

Similar to resort hotels these hotels also cater to leisure and vacation travelers.

A

Casino Hotel

80
Q

Most of the hotels provide meeting space & they also offer overnight accommodations and because meetings are their focal point these centers place great emphasis on providing all services and equipment necessary to ensure the success of a meeting – technical production assistance, high-quality audiovisual equipment, business center, flipchart, display chart and so forth. These centers also provide extensive leisure facilities like a golf course, swimming pool, tennis court, fitness center, jogging track etc.guest amenities may not be plentiful at conference centers since these centers concentrate more on fulfilling the needs of meeting planners and organizers then on meeting the needs of program attendees.

A

Convention Hotels

81
Q

100-299

A

Medium

81
Q

Less than 100 rooms

A

Small

81
Q

300 to 599 rooms

A

Large

82
Q

More than 600 rooms

A

Mega

82
Q

Is the largest hotel in the world with 7,351 rooms between two towers.

A

First World Hotel

83
Q

5124 ROOMS IN 1 BUILDING

A

MGM GRAND LAS VEGAS

84
Q

In this hotel a guest is graciously welcomed, offered room that have their own history, serve traditional cuisine and are entertained by folk artist. These hotels put their best efforts to give the glimpse of their region’s history and culture. Example: hotel Luna

A

Heritage hotel

85
Q

These are environment friendly hotels these hotel use eco friendly items in the room. Example: Cabins by Eco Hotel Tagaytay

A

Ecotels

86
Q

This hotel provides exceptional accommodation, furniture in a themed and stylish manner and caters to corporate travelers. Example: Henry boutique Hotels

A

Boutique hotels

87
Q

Is a resort which provide therapeutic bath and massage along with other features of luxury hotels. Sofitel Philippines Plaza Manila

A

Spas

88
Q

Based on Theme

A

Heritage Hotel
Spa Hotel
Ecotel
Boutique Hotels

89
Q

In this hotel a guest is graciously welcomed, offered room that have their own history, serve traditional cuisine and are entertained by folk artist.

A

Heritage Hotel

90
Q

Are structures or locations that hold historical or cultural significance of the place in which they are found.

These hotels put their best efforts to give the glimpse of their region’s history and culture. Example: Hotel Luna

A

Heritage Hotel

91
Q

Is an environmentally sustainable hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the natural environment.

These hotels feature innovative programmes for conserving natural resources, reducing waste, minimizing pollution and maximizing sustainability.

A

Ecotel

92
Q

Is an environmentally sustainable hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the natural environment.

A

Ecotel

93
Q

Is an environmentally responsible lodging that follows the practices of green living. These hotels have to be certified green by an independent third-party or by the state they are located in. Traditionally, these hotels were mostly presented as ecolodges because of their location, often in jungles, and their design inspired by the use of traditional building methods applied by skilled local craftsmen in areas, such as Costa Rica and Indonesia.

A

Ecotel

94
Q

This hotel provides exceptional accommodation, furniture in a themed and stylish manner and caters to corporate travelers. Example: Henry Boutique Hotels

A

Boutique Hotel

95
Q

Are rooted in a sense of place and evoke a “special” feeling

A

Boutique hotels

96
Q

Is a resort which provide therapeutic bath and massage along with other features of luxury hotels.

A

Spa Hotel

97
Q

Is a hotel with the primary purpose of providing individual services and treatments for Spa seeking clients, with a focus on health.

A

Spa Hotel

98
Q

Based on Ownership and Affiliation

A

Chain hotels
Independent hotels
Timeshare and condominium
Franchise hotel
Management contract

99
Q

These are family-owned and operated hotels that are not required to conform to any policy or procedure, they also do not need to adhere to a particular image and can offer a level of service geared towards attracting a specific target market and can quickly adapt to changing market condition.

A

Independent Hotels

100
Q

These hotels do not enjoy the advantage of volume purchase, advertising exposure, or management insight and consultancy power of a chain hotel.

Examples:- The Manor, Friends Colony West, Delh

A

Independent Hotels

101
Q

Is the right to use the brand and the business model of a specific parent company for a prescribed period of time. It is a method for expanding a business and distributing products and services through a licensing relationship.

A

A Franchise

102
Q

Is a company that ‘gives’ the license to a third party for the conducting of a business under their trademark. They specify the products and services that should be offered.

A

A Franchisor

103
Q

Is a company who ‘uses’ the license of the franchisor to do business under his trade name, according to terms and conditions of the contract.

A

A Franchisee

104
Q

The owner of the hotel real estate and business appoints a management company to operate the hotel business on the owner’s behalf. The owner remains the owner of the real estate and the business and retains the majority of the risk and reward from operation, but pays a fee to the management company, which is responsible for the day-to-day management of the hotel.

A

Hotel Management Contract

105
Q

Also known as vacation ownership hotels, offer a unique concept where a person can purchase a set period of time (usually one week or more per year) to enjoy the stay and other facilities in an apartment or any other type of lodging in a tourist complex. This is essentially an advanced purchase of time in holiday accommodation.

A

Timeshare

106
Q

Are similar to time shares, except that they have a single owner instead of multiple owners sharing the hotel. In a condominium hotel, the owner informs the management company when they would occupy the unit. The management company is free to rent the unit for the rest of the year, and this revenue goes to the owner.

A

Condominiums

107
Q

Is an administration company, that manages a number of hotels having the same name but being located in different areas.

A

A Hotel Chain

108
Q

These kind of ownership usually imposes certain minimum standards, rules , policies and procedures to restrict affiliate activities . In general the more centralized the organization the stronger the control over the individual property . Some have strong control over the architecture, management and standards of affiliate properties . Others concentrate only on marketing , advertising and central purchasing .

A

Chain hotels

109
Q

An owner informs the management company if when he/ she wants to occupy the unit.

A

Condominium hotel

110
Q

Are organizations that operate properties owned by others. Those other hotels may be owned by individual persons, partnerships or private limited companies . The individual hotel, under construction, may contract with a professional hotel management company to operate the proposed property . These contracts are normally on a long-term basis. Some management companies, when feel that they must have a hotel in a particular location then they approach prospective individuals to build a hotel and operate under their managements contract.

A

Management Contract

111
Q

Are where the guests who purchase the ownership of accommodations for a specific period .

These owners may also have the unit rented out by the management company that operates the hotel .

A

Timeshare Hotels

112
Q

Are similar to timeshare but the difference between the two lies in the type of ownership. Units in this hotels only have one owner instead of multiple owners , each for a limited amount of time each year.

A

Condominium

113
Q

These kind of ownership usually imposes certain minimum standards, rules , policies and procedures to restrict affiliate activities . In general the more centralized the organization the stronger the control over the individual property . Some of this have strong control over the architecture, management and standards of affiliate properties . Others concentrate only on marketing , advertising and central purchasing .

A

Chain Hotels

114
Q

They do not have identifiable ownership or management affiliation with other properties. That means these properties doesn’t have any relationship to another hotel regarding policies , procedures , marketing or financial obligations . Example for the same would be family owned and operated hotel that is not following any corporate policies or procedures. The advantage of a individual property is its autonomy . This hotel however does not get the advantage of board advertising exposure or management insight and consultancy of an affiliated property .

A

Independent Hotel

115
Q

Usually considered luxury, providing top-notch restaurants with celebrity chefs and elaborate breakfast buffets. They usually cater to an upscale target audience who looks for extra services, such as valet and room service, as well as top-of-the-line amenities.

A

Five Star

116
Q

Are more mid-range, appealing to a wide target audience, and with no service level guarantees. Service is usually standard, offering the minimum, but not going that extra mile of a five-star.

A

Three-to-four-star

117
Q

Are designed to meet guests’ most basic needs such as a clean, reasonable place to sleep, appealing to the most price-sensitive travelers.

A

One-to-two-star

118
Q

551- 700 points

A

3 Star

119
Q

851-1000 points

A

5 Star

120
Q

401-550 points

A

2 Star

121
Q

701-850 points

A

4 Star

122
Q

251-400 points

A

1 Star

AOM (2 decks)

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