Account Troubleshooting Flashcards

• Resolve Apple ID password issues. • Manage user accounts and data storage for iOS, iPadOS, and macOS. • Recognize the differences as to where iOS, iPadOS, and macOS store data.

1
Q

What is an Apple ID recovery key?

A

A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID.

source:https://support.apple.com/en-us/HT208072

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2
Q

What is account recovery?

A

Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password.

source: https://support.apple.com/en-us/HT204921

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3
Q

TRUE or FALSE

You should use account recovery as your first resort when you can’t sign in or reset your Apple ID password.

A

FALSE : Account recovery should be your last resort. You should try to reset your password first.

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4
Q

TRUE or FALSE

For security reasons, the account recovery process might take several days or longer before you can use your account again.

A

TRUE : Account recovery could have a long waiting period..

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5
Q

What could happen if you lose your Apple ID recovery key?

A

If you lose your recovery key and you have no access to a trusted devices, you could end permanently lock you out of your account.

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6
Q

How do you generate a recovery key in iOS 15?

A

Go to Settings > [your name] > Password & Security. You might need to enter your Apple ID password.
Tap Recovery Key.
Slide to turn on Recovery Key.
Tap Use Recovery Key and enter your device passcode.
Write down your recovery key and keep it in a safe place.
Confirm your recovery key by entering it on the next screen.

source: https://support.apple.com/en-us/HT208072

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7
Q

How do you generate a recovery key in macOS 12?

A

System Preferences > Apple ID > Password & Security
In the Account Recovery section, click Manage….
In the Recovery Key [on/off] section, click Manage….
In the dialog, click Turn On
Save your recovery key, and type your key for confirmation
Click Done.
Confirm your recovery key by entering it on the next screen.

source: https://support.apple.com/en-us/HT208072

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