ACE PTM Ch. 6 Flashcards
(222 cards)
Rapport implies:
A relationship of mutual trust, harmony or emotional affinity. The development of a professional relationship with mutual respect and understanding.
What 3 attributes are essential to successful relationships?
1) Empathy
2) Warmth
3) Genuineness
Why is rapport different from the other 3 essential stages of a successful client-trainer relationship?
Because it continues to develop throughout the relationship.
What are the 4 stages of a client-trainer relationship?
1) Rapport (ongoing)
2) Investigation
3) Planning
4) Action
What does the Rapport stage of a client-trainer relationship involve?
- Impressions of professionalism
- Developing trust
- Demonstrating warmth and genuineness
- Exhibiting empathy
What does the Investigation stage of a client-trainer relationship involve?
- Identifying stage of behavioral change
- Identifying personality style
- Collecting health and safety information
- Learning about lifestyle preferences, interests & attitudes
- Understanding previous experiences
- Conducting assessments
What does the Planning stage of the client-trainer relationship involve?
- Collaborative goal setting
- Programming considerations
- Designing motivation & adherence strategies
What does the Action stage of the client-trainer relationship involve?
- Instruction, demonstration & execution of programs
- Implementing strategies to improve motivation & promote long-term adherence
- Providing feedback and evaluation
- Making necessary adjustments to programs
- Monitoring the overall exercise experience and progression toward goals
What is a common mistake when trainers begin collecting information from a client?
Collecting information before developing rapport.
What is crucial to the client-trainer relationship, aside from developing rapport?
Understanding the personality type of the client.
What two components are related to general communication for a personal trainer developing rapport?
Environment and effective communication.
How can a trainer create an environment that helps develop rapport with a client?
- Quiet & comfortable (nurturing but professional). Free of distractions; avoid high traffic areas.
- Attention to personal appearance (clothing, grooming, scent, jewelry, breath)
At the first meeting, how should a trainer avoid trying to establish rapport?
With a simple facility tour or orientation.
How can a trainer use effective communication to help develop rapport with a client?
-Nonverbal communication (facial expression, posture, gestures, eye contact)
What should a trainer’s distance and orientation (body positioning) be, in general?
Face the client squarely and maintain appropriate distance to demonstrate respect for personal space. 1-1/2 to 4 feet is considered ideal.
What should a trainer’s posture and position be, in general?
Open, well balanced, erect but relaxed posture. Slight forward lean to show confidence and interest.
What physical thing should a trainer avoid when listening, but utilize when preparing to speak?
Postural changes.
How can trainers use eye contact for good communication?
Maintain a relaxed look but avoid fixed stares.
How can trainers use facial expressions for good communication?
1) Try to smile
2) Be aware that eye expressions say a lot
How can trainers mirror a client to help place the client at ease and facilitate open communication?
Trainers can mimic posture, gestures, and voice tone or tempo.
What physical movements should a trainer avoid?
1) Distracting movements (foot tapping, pen clicking, etc.)
2) Pointing or other intimidating gestures
3) Leaning on a desk or wall (indicates boredom or fatigue)
4) Hands on hips (can look aggressive)
4) Crossing arms or legs (conveys defensive stance)
How should a trainer use voice quality for good communication?
A weak, hesitant voice does not inspire confidence, but a loud, overbearing noise can make people nervous. Trainers should have a firm, confident, professional voice that also displays warmth and compassion.
What is the primary nonverbal communication skill and what does it mean?
Listening effectively. The listener pays attention to both the content and the emotions behind the speaker’s words.
What type of listening should a trainer use?
Active listening. A person shows empathy and listens as if he or she is in the speaker’s shoes.