Acronyms/Letters Flashcards
1
Q
5 Cs in Business Writing
A
Clarity Completeness Conciseness Correctness Courtesy
2
Q
Stages of Listening Process
A
SIER Sensing Interpreting Evaluating Responding
3
Q
Ineffective Listener Types
A
I SAID! Insensitive Selective Ambusher Insulated Defensive
4
Q
Speaker to Receiver Zones
A
IPSP Intimate 0-18 in Personal 18 in - 4 ft Social 4 - 12 ft Public 12 to edge of dight
5
Q
4 Functions of Time Management
A
PODF Planning organizing directing following up
6
Q
Listening Techniques
A
ACC
Acknowledge
Clarify
Confirm
7
Q
Communication Styles
A
Amiable
Analytical
Driver
Expressive
8
Q
7 Steps Problem Resolution
A
- Acknowledge the Problem
- Collect the Facts
- Accept responsibility
- Select a strategy
- Test
- Resolution
- Follow Up
9
Q
Percentage of Communication that is non verbal
A
55%
10
Q
10 Parts in basic Communication Process
A
Environment Channel Sender Encoding Message Decoding Receiver Feeedback Noise Filters
11
Q
A Goal Must
A
Have an important Result
Be Measurable
Have a Timeframe
12
Q
Approaches to Resolving Conflict
A
Ignoring Negotiating Demanding Controlling Innovating
13
Q
Daily MIleage Limit for Self Drive
A
150 miles
14
Q
Important Guideline For Planning an Itinerary
A
PRIDE Pace Routing Interest Details Energy
15
Q
4 Ps of Marekting
A
Product
Price
Promotion
Place
