active listerning

Question 1

what are the six active listening

Answer 1

summarise
clarify
eye contact
nod agreement
showing empathy
open, relaxed posture

Question 2

what does open, relaxed posture mean

Answer 2

shows your approachable and willing to listen

Question 3

how can open, relaxed posture be used in a healthcare setting

Answer 3

nurse sitting down with arms uncrossed prepared to take blood test from user

Question 4

how can open, relaxed posture be used in a social care setting

Answer 4

daycare worker welcome users to daycare by standing at front gates with arms wide open

Question 5

what does eye contact mean

Answer 5

shows genuine interest in what user is communicating

Question 6

how can eye contact be used in a social care setting

Answer 6

activities worker makes eye contact with user who’s trying a new activity

Question 7

how can eye contact be used in a health care setting

Answer 7

pharmacy: practitioner makes eye contact with user whilst listening to their symptoms

Question 8

what does nod in agreement mean

Answer 8

gestures used to show agreement or understanding

Question 9

how can gestures be used in a health care setting

Answer 9

doctor nodding to shoe they understood what their patient is saying