non verbal communication

Question 1

what are the seven non verbal communications

Answer 1

gestures
positioning
positive body language
sense of humour
facial expressions
eye contact
adapting communication type/method

Question 2

what is adapting type/ method of communication

Answer 2

• every service user is unique
• different situations require adaptations of types
• 93% of all daily communication is non verbal

Question 3

what is eye contact

Answer 3

• making eye contact with user attending health care appointment can provide reassurance
• not making eye contact with user that shared something difficult can reduce the anxiety about doing so

Question 4

what is facial expressions

Answer 4

• emotions: how we or others make us feel
• attitudes: what we believe and what we think about what we hear

Question 5

what are some examples of facial expressions

Answer 5

• smiling: when user shares good news
• open mouth: when practitioner hears bad news
• clenched teeth: when user is treated unfairly

Question 6

what is gestures

Answer 6

• it means things we do with our body that convey meaning

Question 7

what are some examples of gestures

Answer 7

• head gestures: nodding can be reassurance
• finger gestures: pointing to show someone something
• hand gestures: waving to show your friendly and welcoming
• lack of gestures: keeping still shows your not bothered
• shoulder gestures: shrugging shows you don’t care
• neck gestures: leaning forward shows your listening

Question 8

what are some examples of positioning

Answer 8

• space: not too close to angry user shows you respect how they feel
• height: upright posture when walking to user shows confidence
• personal space: when user upset move close to them shows your caring

Question 9

what are some examples of positive body language

Answer 9

• leaning towards user shows your generally interested
• not crossing arms shows your approachable and makes user feel relaxed in situation

Question 10

what are some examples of sense of humour

Answer 10

• sharing jumper when activity don’t go to plan can diffuse the situation
• sharing a joke with user you meet for the first time makes individual feel relaxed
• sharing humour when playing games with people for the first time makes them more likely to participate