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Flashcards in ADA code of Ethics/ ESCI Deck (49)
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1

What are the 5 principles listed in the ADA code of Ethics

1. Patient Autonomy (self gouvernance)
2. Non-Maleficence (do no harm)
3. Beneficenec (do good)
4. Justice (fairness)
5. Veracity (truthfulness)

2

What are the three main points found under the patient autonomy principle in the ADA code of ethics

1. Treat patients according to their needs, desires, and abilities, within the bounds of accepted treatment
2. involve patients in treatment decisions
3. safeguard patient privacy and protect patient confidentiality

3

What are the four main points found under the non-maleficence principle in the ADA code of ethics

The dentist has the duty to...
1. protect the patient from harm
2. keep knowledge and skills current
3. know one's limitations and know when to refer to a specialist
4. know when and under what circumstances delegation patient care to auxiliaries is appropriate.

4

What are the four main points found under the Beneficence principle in the ADA code of ethics

The dentist has the duty to...
1. Do good
2. Act in the best interest of others
3. deliver dental care completely and timely
4. put the patient's welfare first

5

What are the three main points found under the justice principle in the ADA code of ethics

1. dentists have a duty to be fair in their dealings with patients, colleagues, and society
2. the dentist's primary obligations include dealing with people justly and delivering dental care without prejudice
3. the dentist's obligations include helping improve access to care for all

6

What are the four main points found under the veracity principle in the ADA code of ethics

Dentists have a duty to
1. be honest and trustworthy in their dealings with people
2. respect the position of trust inherent in the dentist-patient relationship
3. Communicate truthfully and without deception
4. maintain intellectual integrity - recognition of the need to be true to one's own thinking and to hold oneself to the same standards one expects others to meet

7

What are the three pillars of competent dentistry

1. head (cognitive intelligence) - thinking
2. heart (emotional intelligence) - being
3. hands (technical intelligence) - doing

8

What is emotional intelligence

the ability for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships

9

What are the four domains of emotional intelligence

1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management

10

What are the three components of the self-awareness domain of emotional intelligence

1. emotional self-awareness
2. accurate self-assessment
3. self-confidence

11

What are the 6 components of the self-management domain of emotional intelligence

1. emotional self-control
2. transparency
3. adaptability
4. achievement
5. intiative
6. optimism

12

What are the three components of the social-awareness domain of emotional intelligence

1. empathy
2. organizational awareness
3. service orientation

13

What are the 6 components of the relationship-management domain of emotional intelligence

1. leadership
2. influence
3. developing others
4. change catalyst
5. conflict management
6. teamwork and collaboration

14

what is emotional self awareness (self awareness)

recognizing how one's emotions and mood affects performance

15

what is accurate self-assessment (self awareness)

knowing ones abilities and limitations

16

what is self-confidence (self awareness)

a strong sense of one's self worth

17

what is emotional self control (self management)

keeping disruptive impulses under control

18

what is transparency (self management)

maintaining honesty and integrity and acting congruently with one's values

19

what is adaptability (self management)

flexibility in handling change

20

What is achievement (self management)

striving to meet the standard of excellence

21

what is initiative (self management)

readiness to act on opportunities

22

what is optimism (self management)

persistence in pursuing goals

23

what is empathy (social awareness)

sensing other's feelings and perspectives

24

what is organizational awareness (social awareness)

reading a group's emotions and relationships

25

what is service orientation (social awareness)

anticipating, recognizing, and meeting patients' needs

26

what is leadership (relationship management)

inspiring groups and individuals

27

what is influence (relationship management)

having positive impact on others

28

what is developing others (relationship management)

bolstering others' abilities

29

what is change catalyst (relationship management)

initiating or managing change

30

what is conflict management (relationship management)

negotiating and resolving conflict

31

what is teamwork and collaboration (relationship management)

working with others in pursuing collective goals and creating group synergy

32

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
emotional self awareness (self awareness)

1. is aware of own feelings and can speak openly about them
2. can identify triggers to and inner signals of own emotions
3. recognizing the effects of own feelings on one's behavior
4. displays emotional insight, seeing the "big picture" in a complex situation

33

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Accurate self assessment (self awareness)

1. is aware of own strengths and limitations
2. welcomes honest, constructive criticism, and is open to feedback
3. has a sense of humor about oneself
4. knows when to seek assistance

34

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Self-confidence (self awareness)

1. is confident in job capability
2. knows own strengths and believes in own abilities
3. displays a self-assurance that is visible to others
4. has presence

35

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Emotional self control (self management)

1. does not act impulsively
2. does not get impatient or show frustration
3. behaves calmly in stressful situations
4. stays composed and positive even in trying moments

36

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Transparency (self management)

1. keeps promises
2. addresses unethical behavior in others
3. openly and publicly admits to mistakes
4. lives and acts on values

37

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Adaptability (self management)

1. adapts ideas based on new information
2. applies standard procedures flexibly
3. handles unexpected demands well
4. changes overall strategy, goals, or projects to fit the situation

38

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Achievement (self management)

1. seeks ways to improve performance
2. sets measurable and challenging goals
3. anticipates obstacles to a goal
4. takes calculated risks to reach a goal

39

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Initiative (self management)

1. does not hesitate to act on opportunities
2. seeks information in unusual ways
3. cuts red tape and bends rules when necessary
4. initiates actions to create possibilities

40

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Optimism (self management)

1. has mainly positive expectations
2. believes the future will be better than the past
3. stays positive despite setbacks
4. learns from setbacks

41

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Empathy (social awareness)

1. listens attentively
2. is attentive to people's mood or nonverbal cues
3. relates well to people of diverse backgrounds
4. can see things from someone else's perspective

42

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Organizational awareness (social awareness)

1. able to detect crucial social networks and key power relationships
2. understands political forces within the organization
3. identifies the organization's guiding values
4. recognizes unspoken rules of the organization

43

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Service orientation (social awareness)

1. makes self available as needed
2. monitors client satisfaction
3. fosters an environment that keeps client relationships on the right track
4. ensures that client needs are met

44

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Inspirational leadership (relationship management)

1. leads by example
2. makes work exciting
3. inspires others
4. articulates a compelling vision

45

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Influence (relationship management)

1. engages an audience when presenting
2. persuades by appealing to people's self interest
3. gets support from key people
4. develops behind the scenes support

46

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Developing others (relationship management)

1. recognizes specific strengths of others
2. gives directions or demonstrations to develop someone
3. gives constructive feedback
4. provides ongoing mentoring or coaching

47

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Change catalyst (relationship management)

1. states need for change
2. is not reluctant to change or make changes
3. personally leads change initiatives
4. advocates change despite opposition

48

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Conflict management (relationship management)

1. airs disagreements or conflicts
2. publicly states everyone's position to those involved in the conflict
3. Does not avoid conflict
4. in a conflict, finds a position everyone can endorse

49

what are the (ESCI) emotional and social intelligence competency behavior indicators of...
Teamwork and collaboration (relationship management)

1. cooperates with others
2. solicits others' input
3. in a group, encourages others' participation
4. establishes and maintains close relationships at work