Admin Certification Flashcards
(42 cards)
Which two sets of parameters are configured using Locale settings?
- Time and Number Display Format
2. First/Last Name and Date Format
Two interface settings used to allow permissioned users to edit records in List Views?
- Enable Inline Editing
2. Enable Enhanced Lists
What should an admin do to assign a Service Cloud user license to a new user?
Enable Service Cloud User on the user record detail page
Requirements admin should consider when creating a new user in a production Salesforce org?
- Usernames must be unique across all production Salesforce orgs.
- Usernames must be in the form of an email address.
What should an admin do first to troubleshoot login error messages?
Check the users login history related list on the user record
What should the admin do to prevent a user from logging into Salesforce temporarily?
Freeze the user’s account
When an account is deactivated, what happens to the associated license?
The license becomes available for reassignment
What is a benefit of entering Trusted IP ranges in the network access section?
Users who log in within the network are not required to verify their identity.
If an admin need to change password expiration period for a group of users with same profile, where should they change it?
The password expiration should be adjusted for the profile assigned to the group of users.
A user’s profile can be affected by which 3 settings?
Record type assignment
Security at the field-level
Assigned apps
Which set of information can an admin specify in the Company Information page?
Organization Name
Default Time Zone
Default language
Which 2 configurations should an admin perform to help users manage search results
- Specify the Search Filter fields for the objects search layout.
- Reduce the number of records displayed for each object in the Search Results page.
Two reasons a user cannot be deactivated
- the user is the recipient of workflow email alerts
2. the user is a customer community admin
What is a User License?
The baseline of features that a user can access.
What is a permission set?
A collection of settings and permissions to access various tools and functions. Extend users functional access without changing their profiles.
What is a profile?
Defines how users access objects and data and what they can do within the application.
How to tell who added a field to the account page layout?
The Setup Audit Trail
how to configure a group of product specialists to have visibility to all cases involving their product line?
Create a predefined case team for each group of product specialists and assign the team using Case Assignment Rules
What is an Organization-wide Sharing Default (OWD)?
defines the default access level for an object’s records w/ organization-wide sharing settings.
Can be set separately for custom objects and many standard objects, including assets, campaigns, cases, and accounts and their contracts.
What are sharing rules?
Give chosen users greater access by making automatic exceptions to your org-wide sharing settings.
Use to extend sharing access to users in public groups, roles, or territories.
what 3 objects has a relationship with a Campaign?
Lead
Contact
Opportunity
What formula function should an admin use to evaluate different results based on a specific condition with multiple outcomes?
IF- determines if expressions are true or false. it returns a given value if true and another value if false. You can string together multiple IFs to evaluate a specific condition with multiple outcomes.
How does an admin implement the following requirement?
If opportunities that have not been updated in the past 30 days, it should be flagged automatically.
Add a formula field by creating a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria.
How does an admin remove the list of contacts when viewing an account but user can still access contact records?
Create an account page layout without the Contacts Related List. This prevents the user from seeing contacts on the account page but they would still have access to contact records.
