administracion d produccion Flashcards
(99 cards)
Supply (chain) network
The pipelinelike movement of the materials and information needed to produce a good or service
Triple bottom line strategy
A strategy that meets the needs of shareholders and employees and that preserves the environment.
Planning
The processes needed to determine the set of future actions required to operate an existing supply chain
Sourcing
The selection of suppliers.
Making
A type of process where a major product is produced or a service provided
Delivery
A type of process that moves products to
warehouses or customers.
Returning
Processes that involve the receiving of wornout, defective, and excess products back from customers and support for customers who have problems
Service
A type of business where the major product is
intangible, meaning it cannot be weighed or
measured
Productservice bundling
Refers to when a company builds service activities into its product offerings.
Efficiency
Means doing something at the lowest
possible cost
Effectiveness
Means doing the right things to create the
most value for the company
Value
Abstractly defined as quality divided by
price.
Total
quality management.
A philosophy that aggressively seeks to eliminate causes of production defects
Business process
reengineering
An approach that seeks to make revolutionary changes as opposed to revolutionary changes (which is advocated by total quality management)
Lean manufacturing
An approach that combines TQM and JIT.
Six Sigma quality
Tools that are taught to managers in “Green
and Black Belt Programs.”
Service science management and
engineering.
A program to apply the latest concepts in information technology to improve service productivity
Contract
manufacturer
An organization capable of manufacturing or purchasing all the components needed to produce a finished product or device.
Core competency
The one thing that a company can do better
than its competitors.
The six phases of the product development
process.
Planning, concept development, system-level design, detail design, testing, production ramp-up
Net present value
A useful tool for the economic analysis of a product development project.
Quality function development
An approach that uses interfunctional teams
to get input from the customer in design
specification
House of quality
A matrix of information that helps a team
translate customer requirements into operating
or engineering goals.
Design for
manufacturing and assembly
The greatest improvements from this arise from simplification of the product by reducing the number of separate parts