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Flashcards in Advanced Admin 2016 Deck (26)
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1

A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?

a. Merge accounts and select the option to merge duplicate contacts
b. Merge duplicate accounts and then merge duplicate contacts
c. Merge duplicate contacts and then duplicate accounts.
d. Merge duplicate accounts and duplicate contacts will automatically be merged.

b. Merge duplicate accounts and then merge duplicate contacts

2

JP Dela Cruz, a user with the APAC Sales Representative role, has been assigned the US Sales Representative Role. Which sharing rules are recalculated?

a. Criteria based sharing rules will be recalculated
b. Ownership based rules will be recalculated
c. No changes will be made
d. Sales Team sharing rules will be recalculated.

b. Ownership based rules will be recalculated

3

A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully?

a. Make sure the lookup value is required
b. Make sure that all lookup fields on the record are filled up
c. Make sure that the lookup field has a related record

b. Make sure that all lookup fields on the record are filled up

4

James, a recruiting manager needs a picklist field implemented on the Position object done by the end of the week. Matt, the system administrator was too busy to fulfill the requirement. What should Matt do, to prevent this from happening again?

a. Delegate James as a delegated administrator for the Recruiting App
b. Delegate James as a delegated administrator for the Position Object
c. Assign James with the "Modify All Data" permission set
d. Changed OWD for the Position Object to Public Read/Write.

b. Delegate James as a delegated administrator for the Position Object

5

Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

a. Remove the record type access for all users except the 5 mentioned.
b. Give the "View All Data" permission to the 5 mentioned users using permission sets.
c. Create a new profile and assign the 5 users to the new profile.
d. Create a criteria based sharing rule for the 5 users.

d. Create a criteria based sharing rule for the 5 users.

6

How can a system administrator enrich data thru social?

a. Use Facebook for educational background
b. Use the Company's salesforce Facebook account
c. Use LinkedIn to retrieve the current contact details of a customer
d. Use twitter to follow a customer

Use LinkedIn to retrieve the current contact details of a customer

7

A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

a. Assignment rule
b. Assignment rule, Approval Process, Workflow Rule
c. Assignment Rule, Workflow Rule
d. Assignment Rule, Auto-Response Rule, Workflow Rule

Assignment rule, Approval Process, Workflow Rule

8

What is true about Salesforce Communities? Choose 2

a. Ideas tab is used by community users to submit, like and promote Ideas
b. Communities can be used by internal salesforce users only
c. Reputation level is the same across all communities.
d. Q&A tab

a. Ideas tab is used by community users to submit, like and promote Ideas
d. Q&A tab

9

What can a system administrator do to simplify searching in Knowledge for users?

a. Create synonyms
b.
c. Enter predefined search input (auto complete)
d. Create a Data Category for each Article

a. Create synonyms

10

Which deployment tools will you use to deploy metadata from one organization to another organization? Choose 2.

a. Change sets
b. Force.com IDE
c. Unmanaged Packages
d. Force.com Migration Tool

b. Force.com IDE
d. Force.com Migration Tool

11

A user reports that a field can no longer be seen in the page layout. What can a system administrator use in order to troubleshoot this?

a. Setup audit trail
b. Field history tracking
c. System log
d. Field audit

a. Setup audit trail

12

Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2.

a. Email log
b. Setup audit trail
c. Debug Log
d. Time-Based Workflow

a. Email log
c. Debug Log

13

A change set submitted for deployment is missing a component. What can you do in order to correct the issue?

a. Deploy the change set and then submit another change set for deployment
b. Edit the change set, deactivate it and then add the missing component
c. Create another change set containing all components and deploy it.
d. Clone Change set

d. Clone Change set

14

VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

a.
b. Enforce an opportunity naming guideline for Sales Reps
c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object
d.

c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object

15

Sales Manager wants to have the account name added to the Opportunity name once the Opportunity has been created.

a. Create Apex Trigger
b. Create Workflow Rule for field update
c. Create Formula to add the Account Name and Opportunity name.

b. Create Workflow Rule for field update

16

Sales Manager wants a Picklist field should always have a value.
Validation Rule formula: (2 choices)


a. TEXT(picklist__c)= ""
b. picklist__c = ""
c. ISBLANK(picklist__c)
d. ISPICKVAL(picklist__c,"")

a. TEXT(picklist__c)= ""
d. ISPICKVAL(picklist__c,"")

17

Administrator change the account owner through Data Loader. What statements are true? Choose 2.

A. Manual Sharing will be remove
B. Criteria Based Sharing rules will be recalculated
C. Owner Based Sharing Rules will be recalculated
D. Nothing will happen

A. Manual Sharing will be remove
C. Owner Based Sharing Rules will be recalculated

18

What are the deployment tools that you need to use to delete Metadata? Choose 2.

A. Force.Com IDE
B. Force.Com Migration Tool
C. Change Set
D. Data Loader
E. Unmanaged Package

A. Force.Com IDE
B. Force.Com Migration Tool

19

What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3.
A. Force.Com IDE
B. Force.Com Migration Tool
C. Change Set
D. Data Loader
E. Unmanaged Package

A. Force.Com IDE
B. Force.Com Migration Tool
E. Unmanaged Package

20

An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button? Choose 1.

A. Approval Process does not contain approval steps
B. Check if the End User does have an Approval Manager
C. Request contains no value
D. Check System Log to troubleshoot the issue

B. Check if the End User does have an Approval Manager

21

What should be considered when deleting an Approval Process? Choose 2

a. a record is attached to the approval process
b. a record is locked
c. there is an email alert and field update
d. approval process is active

b. a record is locked
d. approval process is active

22

Recruiting Manager requested the System Administrator to create a custom object called Position and Applicant. He wants that if the Applicant is deleted then all Position that the applicant applied will also be deleted. Position should also have many Applicants. What would be the solution on this question?

A. Create a LookUp where the Applicant is the Master
B. Create a Master Detail where the Applicant is the Master
C. Create a Junction Object
D. Create a Heirarchical Relationship between Position and Applicant
E. Create a Many to Many relationship with a Junction Object

E. Create a Many to Many relationship with a Junction Object

23

4. What are common to forecasting? (collaborative and customization)

a. Expected revenue
b. quota
c. forecast category
d. ?

b. quota
c. forecast category

24

What can an administrator do to enable customers to submit service request? Choose 2.

a. Enter live chat agent on the company website
b. Enable chatter answers
c. Enable the service cloud console on the company website
d. Enable case feed on the company website

a. Enter live chat agent on the company website
b. Enable chatter answers

25

A Manager needs a report created based on the following requirements:
All accounts with opportunities Closed-Won
All accounts with Closed Cases
What can you do as a system administrator?

a. Create a joined report
b. Create a custom report type
c. Can't remember wrong option
d. Can't remember wrong option

a. Create a joined report

26

List the different prices available for a product. Choose 3


a. Sales Price
b. Product Price
c. Discounted List Price
d. List Price
e. Standard Price

a. Sales Price
d. List Price
e. Standard Price