Agentforce Concepts

Question 1

Orchestrates how an agent launches topics and actions during a conversation. Works with the LLM to carry out the user’s request.

Answer 1

Reasoning Engine and Interactions

Question 2

Includes identifying a user’s request, generating a plan, executing the plan, generating a response, and keeping the conversation going.

Answer 2

User Request Processing

Question 3

Used to debug the identification and execution of agent actions

Answer 3

Event Logs

Question 4

Which LLM is used for planner service calls?

Answer 4

OpenAI GPT-4o

Question 5

What 3 functions does the reasoning engine perform?

Answer 5

1. Interprets the trigger or user request and classifies the utterance into a topic.
2. Iteratively builds plans for accomplishing the goal.
3. Finds and launches the right topics and actions for the goal.