AI Capabilities in CRM

Question 1

What’s one definition of bias?

A.) Decision made free of self-interest, prejudice or favoritism
B.) Judgement based on preconceived notions or prejudiced rather than the impartial evaluation of facts
C.) The state of being diverse and having variety
D.) Impartial treatment without discrimination

Answer 1

Answer: B - Judgement based on preconceived notions or prejudiced rather than the impartial evaluation of facts

Question 2

Why are diverse teams important?

A.) They enable you to create more inclusive product that meet the needs of all your users, not just some of them
B.) Only a few individuals are responsible for promoting ethics
C.) They help you identify preconceived notions or assumptions that can be harmful for some users
D.) A and C
E.) B and C

Answer 2

Answer: D - A and C
- They enable you to create more inclusive products that meet the needs of all your users, not just some of them
- They help you identify preconceived notions or assumptions that can be harmful for some users