Amazon Leadership Principles 1 Flashcards
(10 cards)
Tell me about a time when you went above and beyond the call of duty for a customer. Why did you take the action you did? What was the outcome?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Customer Obsession: This is focused on how you improved your customer’s experience or product when you did not have to.
Give me an example of a time when you didn’t think you were going to meet the commitments you promised. How did you identify the risk and communicate it to stakeholders? What was the outcome?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Ownership: This one is about owning the good and the bad of a project. Making sure stakeholders are aware when things go wrong is a critical part of ownership. There’s also elements of earns trust here, too.
Tell me about a time you sought coaching and feedback in order to improve the quality of your work.
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Insist on Highest Standards: This one is about the end goal of improving the quality of your work. Quality is often linked with this LP
Describe a situation when your work was criticized. What did you learn from this?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Insist on Highest Standards: This is a tricky one. The question is specifically looking for how you have learned to assess the quality of your work and improve your standards. Your story might have elements Ownership or Learn and Be Curious, but the question wants to know about improving QUALITY, and that’s the key thread to follow
Give an example of when you saw a peer struggling and decided to step in and help. What was the situation and what actions did you take? What was the outcome?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Ownership: Taking action to make sure something gets done is often a sign of Ownership. Owners do not say “that’s no my job” and they step in to make sure a project succeeds.
Is there a time when you disagreed that what the customer was asking for was what they really needed and offered another alternative? Why didn’t you agree with them? How did you convince them to follow your suggestion?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Customer Obsession: Customer Obsession is building the best product for a customer. Sometimes what a customer is asking for and what they want don’t line up. Working with the customer to truly understand their needs is a great sign of Customer Obsession
To try to meet the high expectations of our customers, we sometimes promise more than we can deliver. Tell me about a time when you overcommitted yourself or your company. How did you resolve the issue?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
This is a bit of a trick, as multiple LPs can work as the primary here. Customer Obsession and Ownership are going to be main themes in any story you tell here, because the question is about providing great services to your customers, but it is also about owning that potential failure.
Depending on your answer, your story might also have shades of Bias for Action or Delivers Results.
A bad answer here will reject the ownership aspects of the question, and ignore taking ownership for the overcommitment.
Tell me about a time when you had to deal with an angry customer. How did you handle the situation, and what was the outcome?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Customer Obsession: This question is about customers. Disappointed or angry customers are still customers that we want to keep. Understanding their needs, and empathizing with them is a crucial part of Customer Obsession.
A great answer to this question will also demonstrate signals for another LP, like Ownership, Delivers Results, or Insist on Highest Standards. But all answers to this question will be primarily about Customer Obsession
Tell me about a time when you took on something significant outside your area of responsibility. Why was it important? What was the outcome?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Ownership: Owners don’t say “That’s not my job.” This question is an opportunity to talk about stepping up and taking on a task because it was important.
Tell me about a time you wouldn’t compromise on achieving a great outcome when others felt something was good enough. What was the situation?
Which of these is the primary Leadership Principle?
Ownership
Delivers Results
Customer Obsession
Insist on Highest Standards
Insist on Highest Standards: This is about the quality of an outcome and not compromising.
