Analysing non-financial performance

Question 1

What is productivity

Answer 1

Measure of output against fixed input. How effective capital is and how much one person or machinery produces

Question 2

What is customer satisfaction survey

Answer 2

A survey to volunteers to find out expectations of consumers and see if they are matching it or find out issues that consumers have.

Question 3

What is employee attitude surveys and why is it useful?

Answer 3

Survey for employees to :

1.Identify issues
2.Indicate how motivation can be improved
3.Judge reaction to changes
4.Asses effectiveness’s of policies

Question 4

What is market share

Answer 4

Business sales/ total market sales x 100.

Shows how much control a business has over the market

Question 5

7 types of non-financial ways to analyze a business

Answer 5

1.market share
2.sales target
3.productivity
4.Envirojmentla impact
5.Quality
6.Customer satisfaction
7.Employee attitude survey