AOS 2B Flashcards
(82 cards)
Training is:
It is providing people with the knowledge and skills they need to do a job or to do it more productivley
Development is:
The process designed to build up the skills necessary for future work activities and responsibilities
skills for future
Benefits of Training for employee
Opportunity to gain or grow skill set
Opportunity for promotion and self improvement
Improved job satisfaction
A challenge - opportunity to learn new things
Adaptability
Benefits of Training for business
Higher productivity via better job opportunities
Goals and objectives are easily met
Reduced costs
reduced absenteeism, less staff turnover, less errors and accidents
More capable workforce
Levels of analysis to help decide what training is required (3)
Organisational Analysis
Task Analysis
Person Analysis
Organisational Analysis
The entire business is analysed to decide what training activities are needed to best achieve the strategic objective
Task analysis
The individual job and task required to perform that job are analysed to determine whether any specific skills are required for a successful performance
Person analysis
Each employee is assessed to determine what kind of training is required. This helps establish training and development objectives.
performance appraisals can determine individual needs such as
Basic skills Awareness of legislation Technical/job specific skills Interpersonal/communication skills Conceptual skills
On the job training
Coaching, tutoring, mentoring by a supervisor/colleague
Role modeling
Apprenticeship
Involvement in planned work activities, special projects and committees
Job rotation in or between department
Examples
Nursing
Retail (cash policies, dealing with customers, unpacking boxes)
on the job training advantages and disadvantages
Employee is being trained on the specific tools or equipment they will be using their role
They are able to practice under the supervision of more experience staff acting as their coach or mentor
Training is tailored to meet specific needs of the business
Employee is actually working while learning and is therefore being productive
Training may be substandard if mentor/coach is not trained in how to act in this role
Training may not be adequately planned and too disjointed in its delivery making it difficult for employees to grasp concepts/information
Bringing an external trainer into the workplace, may not have the knowledge and skills and be unfamiliar with the equipment and working practices at the business
Off the job training
Information presentation style - lectures written and visual format
Information processing style - sit together and process information, mind map information
Simulations - visual games and case studies
Role plays
Example
Masters degree
Tafe course for construction workers
off the job training advantages and disadvantages
A wider range of skills can be taught
Learning from specialists and experts
Less opportunity to be interrupted by workplace issues
Provides opportunity for networking and information sharing with employees from other businesses
More expensive if paying course fees transport and possibly accommodation
Lost working time and potential output from employees while on training course
Employees with these new skills/qualification may leave the business to gain a job elsewhere
What is performance management…
Performance management is the system that can be used to improve organizational, functional and individual performance by linking the objectives of each
Performance Appraisals definition
Definition: A performance appraisal is the formal assessment of how efficient and effective an employees is in performing their role in the business.
5 Main Objectives of performance appraisals
- Provides feedback from management to employees regarding work performance
- Acts as a measurement to help determine if an employee requires a pay rise or promotion
- Helps monitor employee selection
- Identifies employee training and development needs
- Identifies new objectives and puts in place a plan for future performance
Methods of personal appraisal (3)
Essay method
Critical incident method
Comparison method
Management by objective
Processes where management and employees agree on a set of goals for each employee, when the individual goals contribute to the goals of the business as a whole
The process includes
Steps to MBO
Is a constant rotation Business objectives are clearly defined Individual goals are negotiated Regular monitoring process Performance feedback Performance appraisal to achieve goals
Employee self evaluation
Involves employees carrying out a process of self assessment based on an agreed set criteria
Employee Observation/360 degree feedback
The aim is to get feedback from a variety of different parties to arrive at a picture of past and current performance
About 8-12 employees complete confidential evaluations forms and the employee under review also completes self evaluation
Termination is
The ending of employment of an employee
Voluntary termination
The individual chooses what they plan to do when it comes to employment
Involuntary termination
When the organization decides terminate your employment
