AOS2 Chapter 6 (Workplace Relations) Flashcards Preview

VCE Business Management > AOS2 Chapter 6 (Workplace Relations) > Flashcards

Flashcards in AOS2 Chapter 6 (Workplace Relations) Deck (19):

Workplace relations- what is it?

- Concerned about the relationship between an employee and employer contractually, physically, emotionally and practically


What are employee's objectives?

- Make an income
- Career Advancement
- Job security


What are unions?

- An organisation to represent and protect the rights of the employees within a particular industry


Shop stewards- what are they and what they do?

- Locally elected union official who represents employees at the actual workplace
- Can be contacted straight away for:
• Representation
• Contract bargaining


Contract bargaining- what is it?

- Process that accounts hours, wage, rules and working condition
- Negotiated between an union and employer which can be agreed upon for all employees whom the union represents


What are business' objectives?

- Make a profit
- Increase market share
- Fulfil market/social need


Roles of employers?

- Employees pay and working conditions meet national minimum standard
- Provide a safe and healthy workplace
- Comply with legal regulations


Employer associations- what are they and what they do?

- Groups of employers who unite to promote their common interests as well as share information, advice and support for each other
- Provides services like:
• Business consulting
• Policy development


Types of employer associations- what are they and examples?

- Industry associations:
• Made up of employers from same industry
• Master Builders Australia

- Professional associations:
• Made up of members of a profession
• Australian Medical Association

- Broad-based or peak bodies
• Made up of employees from varied industry types
• Victoria Chamber of Commerce and Industry


Human Resource Management objectives- what are they?

- To keep the peace and ensure both sets of objectives are achieved


Role of an employee in a business?

- Perform duties with care and diligence
- Follow safety procedures
- Account with all money received and property


Human Resource Managers- what are they and what they do?

- Involved with the ongoing management of the employee-employer relationship
- Their role includes:
• Acts as a mediator between the interests of employers and employees
• Negotiates with employees on issues of pay and work conditions


Fair Work Commission- what are they and what they do?

- Australia’s national workplace tribunal or industrial court
- Has the power to make legal decisions and orders to make workplace relations
- Responsible for:
• Maintaining and creating safety nets for minimum wages and working condition
• Provides assistance with resolving workplace disputes
• Provides support for fair enterprise bargaining


Awards- what is it?

- Legally binding minimum requirements for wages and conditions in specific industries
- This may include:
• Minimum wages
• Working conditions and overtime
• Meal breaks


Agreements- what is it?

- Made between one or more employees with their chosen trade union representatives as well as two or more employers
- Tailored to meet the needs of employees and employers
- This may follow this criteria:
• No unlawful terms included
• Agreement runs for up to four years
• Dispute settlement procedure included


Grievance procedure- what is it?

- A policy that is implemented if there is conflict between an employee and employer within a workplace
- The five steps are:
• Employee and/or shop steward present complaint to manager
• Also represented to the employer
• Discussed with HRM, manager acts as mediator
• Referred to FWC for dispute resolution
• Referred for Arbitration


Mediation- what is it?

- Where an independent third party known as a mediator help both parties talk about the issue and find an agreement themselves
- There can be conciliation approach where they make their own suggestions the mediator about how it can be resolved


Arbitration- what is it?

- A method where the problem is resolved by an independent third party by listening to both sides of the disputes then making a decision which is legally binding for both parties
- This is done by the FWC and decision is made by the Commissioner in the tribunal


Disputes- what are they?

- Strike (workers refuse to work)
- Lockout (not allowing employees to work)
- Picket lines (protest, blocked entry)
- Work bans (on part or all job)
- Work-to-rule (working to the bare minimum)