Approaching customers Flashcards
1
Q
What do customers usually do when they are in the store
A
They usually walk around, they want to buy something or they just want to gather some information
2
Q
What is greeting approach
A
When a customer enters the shop, the staff will greet the customer like “ good morning/ afternoon/ evening ma’am or sir ‘
3
Q
What is service approach
A
It is when the staff offers their services when the customer is walking around like ‘ how may I help you ‘ or ‘ do you need any help ‘
4
Q
What is product approach
A
Salespeople can help customers by a product instead of being interested in it. Like for example a customer is looking at a collection and your shop is having a sale you can say “ we are currently having a promotion on this collection “
