Flashcards in Assesment 1 Chapter 1,10,11 Deck (28):
What are the 8 characteristics of a 21st-century manager
1. Skills and ability’s
2. Mistakes- Learn from
3. Healthy relationship with employees
5. win-win for employees and employers
6. Correct themselves
7. Creative approach
8.Navigate the market
What are the 6 key skills a manager needs?
Tim Always Buys CC's Chips
1. Technology / online networks
2. Analytical skills
- diagnose challenge
- adapt behaviour
- consider culture
4.Communication with employees
5.Culture and cultural change understanding
6. Creative thinking and attention to detail
What is Abraham Maslow’s motivational theory (hierarchy of needs)?
-freedom from attack
3.love and belonging
-realisation of potential
-becoming what you can become.
What is Herzbergs two factor hygiene and motivation theory?
– Involve the presence or absence of job dissatisfiers,
including working conditions, pay, company policies
and interpersonal relationships
fulfilment of high-level needs such as:
– Factors that influence job satisfaction based on
What is Victor Vroom's expectancy theory?
Individuals have different needs and will be motivated if they feel there is a positive correlation between effort and performance.
Effort leads to
Performance which leads to
Desirable reward-reward will satisfy an important need-the desire for that need is strong enough to make the effort worth it.
What are the 5 disciplines an organisation must master according to Peter Senge
Hint: Peter Senge's, System, Masters, Building, Team, Models
1. Systems thinking
-see the whole don’t get bogged down
2. Personal Mastery
3. Building Shared Vision
- encourage people to excel because they want to
4. Team Learning
-act together and learn from one another
- understanding how we interpret are the world around us
What Is management
Managment is Providing for the sustainability and continuation of the business
What are the Five functions of management
What are the Levels of management
CEO, General Managers, Corporate Group Head.
Business Unit Head- General managers, Admin, Product line or service managers, Information Service managers
First Line Managers
Poduction, sales, HRM, R&D managers
What are the 2 Management type Structures?
First line managers
Describe the 4 categories of motives Based on 2 Criteria ; Behaviour based on fear or pain versus those driven by growth and pleasure.
Threats or punishments
Self-doubts or anxiety
Rewards that create pleasure.
Encouragment. Tapping into deep seated employee energy and commitment.
What is meant by the term E-R-G theory in regards to needs?
Describe Acquired Needs Theory
Originator: David McClelland
Proposes that certain types of needs are acquired during the individuals lifetime;
1 Need for achievement
2 Need for Affiliation
3 Need for Power
Describe Goal setting Theory
Originator: Edwin Locke and Gary Latham
Goals must be:
4. Have Feedback
What are the 4 ways to reduce perceived inequity according to J. Stacy Adams?
1. Change work efforts
2. Change outcomes
3. Distort Perceptions
4. Leave the job
Positive reinforcement leads to the repetition of behaviour, what are 4 tools for behaviour modification
1. positive reinforcement
2. Avoidance Learning (negative reinforcement)
How can business motivate sustainably
– A sense of long term survival and desire to improve
quality of life
– A desire to do good
– Benefits for the organisation and individuals
– A sense of belonging
– A sense of achievement
Describe Empowered Employees
1 Receive information about organisational performance
2 Have knowledge and skills to contribute to organisational
3 Have power to make substantive decisions
4 Are rewarded based on organisational performance
According to Peter Gall what are the 4 styles of leadership
According to Jim Collins Leadership is perceived as a reflection of a hierarchy of management capabilities... Describe level 5 leadership
5. Level 5- Builds excellence through direction and humility
What is A servant leader?
When a leader serves others instead of there own interests.
they give up
Credit for accomplishment
What is Authentic Leadership
1. persue their purpose with passion
2. Practice Solid Values
3. Lead with their Hearts as well as their heads
4. Establish connected relationships
5. demonstrate self discipline
Their are 2 behavioural Approaches to leadership, what are they and how do they affect organisations
Employee Centred Leaders
1. Effective supervisors focused on employees human needs
2. Build effective work groups with high performance goals
Job Centred Leaders
1. Meeting schedules.
2. keep costs low
3. achieving production efficiency
According to Hersey Blanchard what are the 4 styles of Leaders?
– Refers to the potential ability to influence the
behaviour of others
– Refers to the effect that a person’s actions have on
the attitudes, values, beliefs or behaviour of others
What are 5 key traits of Great Leaders?
1. Have a Vision
2. You must have a Passion
3. great decision Maker
-Q= quick not hasty
-C= committed to your decision but not rigid
-A= Analytical but not, over analytical (too much analysis can cause paralysis)
-T= Thoughtful about all concerened but not obsessive
4. Team Builder
*Someone who is a great leader has a clear vision that can be a vivid picture others can see. When you speak about your visoin it should be with passion you feel in your heart, a passion that creats so much enthusiasm that your team will want to jump on board.