Assesment 1 Chapter 1,10,11 Flashcards Preview

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Flashcards in Assesment 1 Chapter 1,10,11 Deck (28):
1

What are the 8 characteristics of a 21st-century manager

Sheldon
Manages
His
Employees
With
Cool
Calm
Nature

1. Skills and ability’s

2. Mistakes- Learn from

3. Healthy relationship with employees

4.Empathy

5. win-win for employees and employers

6. Correct themselves

7. Creative approach

8.Navigate the market

2

What are the 6 key skills a manager needs?

Tim Always Buys CC's Chips

1. Technology / online networks

2. Analytical skills

3.Barrier overcome
- diagnose challenge
- adapt behaviour
- consider culture

4.Communication with employees

5.Culture and cultural change understanding

6. Creative thinking and attention to detail

3

What is Abraham Maslow’s motivational theory (hierarchy of needs)?

1.physiological
-hunger
-thirst
-shelter
-sleep

2.safety
-freedom from attack

3.love and belonging

4. Esteem
-self respect
-mastery
-achievement

5. Self-actualisation
-self fulfilment
-realisation of potential
-creativity
-becoming what you can become.

4

What is Herzbergs two factor hygiene and motivation theory?

Hygiene factors
– Involve the presence or absence of job dissatisfiers,
including working conditions, pay, company policies
and interpersonal relationships

Motivators
fulfilment of high-level needs such as:
• Achievement
• Recognition
• Responsibility
Motivators
– Factors that influence job satisfaction based on

5

What is Victor Vroom's expectancy theory?

Individuals have different needs and will be motivated if they feel there is a positive correlation between effort and performance.

Effort leads to

Performance which leads to

Desirable reward-reward will satisfy an important need-the desire for that need is strong enough to make the effort worth it.

6

What are the 5 disciplines an organisation must master according to Peter Senge

Hint: Peter Senge's, System, Masters, Building, Team, Models

Peter Senge-

1. Systems thinking
-see the whole don’t get bogged down

2. Personal Mastery
-keep learning

3. Building Shared Vision
- encourage people to excel because they want to

4. Team Learning
-act together and learn from one another

5.Mental models
- understanding how we interpret are the world around us

7

What Is management

Managment is Providing for the sustainability and continuation of the business

8

What are the Five functions of management

Planning
Leading
Organising
Negotiating
Controlling

9

What are the Levels of management

Top Managers
CEO, General Managers, Corporate Group Head.

Middle Managers
Business Unit Head- General managers, Admin, Product line or service managers, Information Service managers

First Line Managers
Poduction, sales, HRM, R&D managers

10

What are the 2 Management type Structures?

Vertical
Top managers
Middle managers
Project Managers
First line managers

Horizontal
Functional managers
General Managers

11

Describe the 4 categories of motives Based on 2 Criteria ; Behaviour based on fear or pain versus those driven by growth and pleasure.

Negative:
Threats or punishments
Self-doubts or anxiety


Positive:
Rewards that create pleasure.
Encouragment. Tapping into deep seated employee energy and commitment.


12

What is meant by the term E-R-G theory in regards to needs?

Existence needs
Relational needs
Growth needs

13

Describe Acquired Needs Theory

Originator: David McClelland
Proposes that certain types of needs are acquired during the individuals lifetime;
1 Need for achievement
2 Need for Affiliation
3 Need for Power

14

Describe Goal setting Theory

Originator: Edwin Locke and Gary Latham

Goals must be:
1. Specific
2. Challenging
3. Accepted
4. Have Feedback

15

What are the 4 ways to reduce perceived inequity according to J. Stacy Adams?

1. Change work efforts
2. Change outcomes
3. Distort Perceptions
4. Leave the job

16

Positive reinforcement leads to the repetition of behaviour, what are 4 tools for behaviour modification

1. positive reinforcement
2. Avoidance Learning (negative reinforcement)
3. Punishment
4. Extinction

17

How can business motivate sustainably

– A sense of long term survival and desire to improve
quality of life
– A desire to do good
– Benefits for the organisation and individuals
– A sense of belonging
– A sense of achievement

18

Describe Empowered Employees

Empowered employees

1 Receive information about organisational performance

2 Have knowledge and skills to contribute to organisational
goals

3 Have power to make substantive decisions

4 Are rewarded based on organisational performance

19

According to Peter Gall what are the 4 styles of leadership

1. Autocratic
2. Bureaucratic
3. Democratic
4. Idiosyncratic

20

According to Jim Collins Leadership is perceived as a reflection of a hierarchy of management capabilities... Describe level 5 leadership

1. Capable
2. Contributing
3. competent
4. Effective
5. Level 5- Builds excellence through direction and humility

21

What is A servant leader?

When a leader serves others instead of there own interests.

they give up
Power
Ideas
Information
Recognition
Credit for accomplishment

22

What is Authentic Leadership

Authentic Leaders

1. persue their purpose with passion

2. Practice Solid Values

3. Lead with their Hearts as well as their heads

4. Establish connected relationships

5. demonstrate self discipline

23

Their are 2 behavioural Approaches to leadership, what are they and how do they affect organisations

Employee Centred Leaders
1. Effective supervisors focused on employees human needs

2. Build effective work groups with high performance goals

Job Centred Leaders
1. Meeting schedules.

2. keep costs low

3. achieving production efficiency

24

According to Hersey Blanchard what are the 4 styles of Leaders?

1. Directing
2. Coaching.
3. Supporting.
4. Entrusting

25

Describe Power

• Power
– Refers to the potential ability to influence the
behaviour of others

26

Describe Influence

• Influence
– Refers to the effect that a person’s actions have on
the attitudes, values, beliefs or behaviour of others

27

What are 5 key traits of Great Leaders?

1. Have a Vision
2. You must have a Passion
3. great decision Maker
-Q= quick not hasty
-C= committed to your decision but not rigid
-A= Analytical but not, over analytical (too much analysis can cause paralysis)
-T= Thoughtful about all concerened but not obsessive
4. Team Builder
5. Charictor

*Someone who is a great leader has a clear vision that can be a vivid picture others can see. When you speak about your visoin it should be with passion you feel in your heart, a passion that creats so much enthusiasm that your team will want to jump on board.

28

David Rock wrote an article on the Brain he describes 5 qualities that enables people to minimise a threat response and enable a reward response. what are these 5 qualities?

Eliminating the treat response - SCARF

Status
Certainty
Autonomy
Relatedness
Fairness