Exam Revision Flashcards
(35 cards)
What are the five functions that a Manager undertakes
Planning Leading Organising Negotiating Controlling
Explain Plannign as it relates to management
• Planning
– Defining goals for future organisational performance and deciding on the tasks and use of resources needed to attain them
Explain Leading as it relates to management
• Leading
– Involves the use of influence to motivate employees to achieve the organisation’s goal.
Explain Organising as it relates to management
• Organising
– Assigning tasks, grouping of tasks into departments and allocating resources to departments (contd.)
Explain Negotiating as it relates to management
Negotiating
– Cooperating and collaborating to maximise the return on an organisation’s scarce resources.
Explain Controlling as it relates to management
• Controlling
– Monitoring employees’ activities, keeping the organisation on track towards its goals, and making corrections as needed
What are the seven deeper principles that are common to successful organisations?
– Agreed purpose and direction throughout organisation – Empowered staff
– Execution excellence
– Diligence, focus and discipline
– Learning
– Integrity, values and the ethical high road
– Distinctive capabilities and position
Who introduced most of the Bureaucratic Organisation concepts
Max Weber (1864-1920)
What is a bureaucratic Organisations?
Bureaucratic Organisation
A subfield of the classical management perspective that emphasised management on an impersonal, rational basis through such elements as clearly defined authority and responsibility, formal record keeping, and separation
of management and ownership.
(p. 56)
What would the focuses of a bureaucratic organisation be
- Devision of Labour with clear definitions of responsibility
- Positions organised in a hierarchy of authority
- Managers subject to rules and procedures that will ensure reliable predictable behaviour.
- Managers seperate from the ownership of the organisation.
- Administrative acts and decisions recorded in writing
- Personel selected and promoted based on technical qualifications.
Who developed the Job Characteristics Model
Richard Hackman and Greg Oldham
What are the 5 dimensions of the Job Characteristics Model
- Skill Variety
- Task Identification
- Task Significance
- Autonomy
- Feedback
Explain skill variety as it relates the Job Characteristics Model.
Skill Variety
The number of diverse activities that compose a job and the number of skills used to perform it.
A routine, repetitious assembly-line job is low in variety, whereas an applied research position that involves working on new problems every day is high in variety.
(Samson, 20171205, p. 535)
Explain Task Identification as it relates to the Job Characteristics Model
Task identity.
This is the degree to which an employee performs a total job with a recognisable beginning and ending.
A chef who prepares an entire meal has more task identity than a café worker who ladles mashed potatoes.
(Samson, 20171205, p. 535)
Explain Task Significance as it relates to The Job Characteristics Model
Task significance.
This is the degree to which the job is perceived as important and having an impact on the company or consumers.
People who distribute penicillin and other medical supplies during times of emergencies would feel they have significant jobs.
(Samson, 20171205, p. 535)
Explain Autonomy as it relates to the Job Characteristics Model
Autonomy.
This is the degree to which the worker has freedom, discretion and self-determination in planning and carrying out tasks.
A house painter can determine how to paint the house; a paint sprayer on an assembly line has little autonomy.
(Samson, 20171205, p. 535)
Explain Feedback as it relates to the Job Characteristics Model
Feedback.
This is the extent to which doing the job provides feedback to the employee about his or her performance. Jobs vary in their ability to let workers see the outcomes of their efforts.
A football coach knows whether the team won or lost, but a basic research scientist may have to wait years to learn whether a research project was successful.
(Samson, 20171205, p. 536, D. (20171205).
What is Servant Leadership?
Servant Leadership
Occurs when a leader transcends self-interest to serve others, the organisation and society.
Samson, 20171205, p. 471
What do Servant Leaders Give away?
Servant leaders give things away -power, ideas, -information, -recognition, -credit for accomplishments, -money (Samson, 20171205, p. 472)
Why do people resist change?
- Self-interest
- Lack of understanding and trust
- Uncertainty
- Different Assessments and Goals
Innovations in HRM: what are some key issues facing HRM today?
- being the employer of choice
- Increased focus on teams and projects
- addressing the needs of temporary employees and part-time workers
- acknowledging the growing demand for a work-life balance
What are the five stages of team Development?
- Forming
- Storming
- Norming
- Performing
- Adjourning
Explain Forming in regards to the stages of team development
Forming 1
The stage of team development characterised by orientation and acquaintance.
Samson, 20171205, p. 612
Explain Storming in regards to the stages of team development
Storming 2
Storming is the stage of team development in which individuals personalities and roles create conflict as people become more assertive and have different perceptions of team goals and how things should be done.
