Attitudes and Values in the Workplace Flashcards
(23 cards)
Cognitive
represents our thoughts, beliefs and ideas about something
Affective
deals with feelings or emotions that are brought to the surface about something such as fear or hate
Conative
called the behavioral component and centers on individuals acting in a certain way towards something
Attitude
way of thinking, and they shape how we relate to the world both in work and outside work
Job satisfaction
how content someone is with their job and the sense of accomplishment they get from doing it
How to measure job satisfaction
- surveys
- Interviews
- Performance monitoring
surveys
multiple choice questions with the respondents staying anonymous
Interviews
Interviewing the employee about their job satisfaction
Performance monitoring
measuring job satisfaction that requires someone within the company to actually observe the person doing their job
Causes of job dissatisfaction
- Being underpaid
- limited career growth
- lack of interest
- poor management
Being underpaid
not being paid what you are worth
limited career growth
not having the opportunity to climb the ladder and grow your career
lack of interest
having a position that does not interest you
poor management
not having the leadership required
Employee responses to dissatisfaction
- exit
- voice
- loyalty
- neglect
exit
leave the company
voice
become vocal about what needs to be changed and work to change it
loyalty
loyalty centered on waiting for things to change and get better
neglect
begin to do less-than-good work, be absent more and potentially not care about the job
Deviant
any action that is outside the norm of what is accepted or expected by society
Types of Deviant Behavior
- Aggressive behavior
- Unproductive behavior
- Abuse of property
Unproductive behavior
less aggressive, taking longer to do a task that normally expected
Aggressive behavior
the more visible aspects. can include sexual harassment, intimidation and showing open hostility
