Auto Sales

Question 1

Objections @ POC

I’m just looking 1

Answer 1

Great! and you’ll be happy to know that we have an excellent selection of vehicles for you to look at! Now, let me ask you a question, are you interested in looking at new or used ones cause I can show all of them to you?!

Question 2

Meet and Greet

Answer 2

“Hey!! Welcome to Star Chrysler. My name is Ronald! So what brings you here today?

*I have 1/24th of a sec to convey that I am:
ENTHUSIASTIC as hell, SHARP as a tack, and an AUTHORITY figure so that they realize that I am a person who can help them achieve their goals.

Question 3

Asking Permission To Qualify

Answer 3

Well, I’m just gonna ask you a few question, to see how I can help you save some time and money! Do you have a few minutes?

Question 3

Close the Demo Drive/Feature-Benefit Presentation

Answer 3

Okay sir/mam, let’s just say, as we talk that you found yourself to AGREE WITH THE PRICE later on, and you know, just hypothetically that you and my boss AGREED WITH THE PRICE later on… Is there anything that we missed that would stop you from taking this car home today?

Question 4

Increasing The Money Down or The Monthly Payment.

Answer 4

If you have to DO IT, can you go up to +X, +Y, +Z? If YOU HAVE TO?

Question 5

Objections @ POC

I only have ten minutes.

Answer 5

That’s cool! Ten minutes, is all I need. Ten minutes is all the time… YOU NEED TO STAY to get all the necessary information you want and need so you make the right decision. Now what information can I get for you?

Question 6

Objections @ POC

I just want to talk to the manager

Answer 6

Sure! And I just want you to HEAR ME, that my position, was created to assist costumers just like how the manager would do themselves. Now if you just allow me to do my job, I assure you, I can provide you all the information you want and need. Now, what information can I get for you?

Question 7

Price Objection

Just give me your best price.

Answer 7

Our best price sir/mam? Is the price that you and my boss agree upon and I’ll be the one who’s gonna get that for you and trust me on this one… I’ll get you the best deal that we have.

Question 8

Close the four square

Answer 8

Sir/mam, based on the figures you were telling me… the X trade-in value, the Y money down, and the Z monthly payment, if you and my boss AGREED ON A PRICE later on, are you willing to take this car home today?

Question 9

Pre-Appraisal. Devalue the Trade-In Vehicle.

Answer 9

Sir/mam, as you know this is a business. And in the car business, we only take wholesale, and sell it retail. So I’m just giving you heads up.