Availability & Capacity Management Flashcards Preview

ITIL Foundation > Availability & Capacity Management > Flashcards

Flashcards in Availability & Capacity Management Deck (12)
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1

What is the vector to measure reliability?

MTBF - Mean time between failures
MTBSI - Mean time between service incidents

2

What is VBF?

Vital Business Function

3

What is MTRS?

Mean Time to Restore Service

4

What is reliability?

How often does it stop working

5

What is maintainability?

How quickly and effectively a service can be restored after failure

6

What is involved in capacity management?

Business Capacity Management (strategy)
Service Capacity Management (tactical)
Component Capacity Management (operational)

7

What is CMIS?

Capacity Management Information System

8

What is BIA?

Business Impact Analysis

9

What is DRP?

Disaster Recovery Plan

10

What is ITSCM?

IT Service Continuity Management

11

What are the 3 pillars of Information Security?

Confidentiality
Integrity
Availability

12

What system is used to track and manage third-party agreements and contracts?

SCMIS
Supplier & Contract Management Information System