B4 Human Resources Flashcards

(54 cards)

1
Q

Why do businesses need a business structure

A

Makes communication easier across the company

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2
Q

Chain of command

A

Flow of information, power and authority through the business

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3
Q

Span of control

A

The number of subordinates a head of a department can delegate to

A head of department may have 6 teachers working for them

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4
Q

Delegation

A

Where a task is given to a subordinate employee in the hiercahy

Managers delegate tasks to employees

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5
Q

Delayering

A

When one or more layers of management are removed from the business

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6
Q

Advantage of delayering

A

Helps improve communication as it will be faster as one less layer to go through

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7
Q

Advantages of hierachical structure

A

Opportunities for promotion as multiple layers

Knowing subordinates means they can delegate the right tasks

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8
Q

Disadvantages of hierachical structure

A

Slow communication as lots of layers

Expensive as more managers and supervisors

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9
Q

Flat structure

A

A company with few or no hiearchical levels between employees

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10
Q

Advantages of flat structure

A

Allows more communication and collaboration between employees

Staff given greater responsibility so more opporunity to use their abilities

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11
Q

Disadvantages of flat structure

A

Can create power struggle if manager is rarely around

Wide span of control means managers have too many staff to manage and may lose touch with them

Demotivation, stress

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12
Q

Centralisation

A

Where a business has its own organisation of management at one central head office

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13
Q

Decentralisation

A

Where a business divides the orgainsation of its business into areas

Business will have separate budgets for each area

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14
Q

Disadvantages of tall structure

A

Communication and decision making slow as more people message has to travel through

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15
Q

Recruitment

A

Process of finding and hiring the best qualified candidate for job opening

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16
Q

Skill gap

A

Difference between skills the business wants and the skills the employees have

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17
Q

Internal recruitment

A

Attracting staff already working in the business to apply for new job

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18
Q

How do internal recruitments attract employees

A

E-mail

Newsletter

Internet

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19
Q

How do external recruitments attract employees

A

Adverts

Newspapers

Recruitment agencies

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20
Q

Job analysis

A

When a business gets information about a job vacancy to make sure the managers of the business know the type of person they need to recruit

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21
Q

What can job analysis be used to identify

A

Job duties

Salary level

Minimum requirements

Interview questions

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22
Q

Person specification

A

This document provides information about the type of person the business wants to hire

23
Q

What does person specification outline

A

Personal qualities

Qualifications

Work experience

Skills

24
Q

Advantages of effective recruitment process

A

High productivity as employees with correct skill set and experience for job more likely to be productive

High quality output

25
Staff retention
Ability of a business to keep its employees
26
Advantages of full time work
More committed to business so more productivity Loyalty
27
Disadvantages of full time work
Less flexible with working hours no-one to cover late nights and weekends Challenges in maintaining work-life balance
28
Part-time worker
Someone who works fewer hours than a full-time worker
29
Advantages of part time worker
Cheaper for business Flexibility
30
Disadvantages of part time work
Employees may not give a business the commitment a full-time worker would Employee might leave if they find full-time job
31
Zero hours
Means employees are "on call" to work when you need them but have no fixed hours of employment
32
Advantages of zero hours
Ideal when staff needed at short-term notice Gives the business flexibility to meet increases in demand without having to pay staff when they are not needed
33
Disadvantages of zero hours
Might not be loyal to business May leave to find more permanent work
34
Advantages of job share
Cost saving Flexibility
35
Disadvantages of job share
2 employees may not get along Higher training costs
36
Motivation
When people are more encouraged to work or do something if motivated
37
How does commission increase motivation
Employees recieve reward for every sale they make
38
How does profit sharing increase motivation
Paying employees based on how much profit busniess makes
39
Fringe benefits
Things in addition to their salary (company car, gym membership)
40
Autocratic
1 person telling everyone what to do
41
Democratic
Democratic managers offer guidance to more employees and allow other members to have a say
42
Paternalistic
Managers listen to what employees say but managers make final decision
43
Laissez faire
When employees freely carry out activities and make decisions
44
Disadvantages to laissez faire
Lack of supervision may lead to poor productivity and lack of motivation
45
Induction training
Training an employee recieves when they start a new job
46
Advantages of induction trainining
Cheap Increases employee retention
47
Disadvantages of induction training
Takes time so reduces output Costly
48
On-the-job training
Being coached or mentored while doing the job
49
Advantages of on-the-job training
Flexibility Cheap
50
Off-the-job training
Training that happens outside place of work
51
Advantages of off-the-job training
More focused as less distractions Decreases employee turnover
52
Disadvantages of off-the-job training
More expensive than on-the-job training Employees may fail to see link between training and workplace
53
What is on-the-job and off-the-job training best for
On-the-job - zoo Off-the-job - security patrols
54
Disadvantages of on-the-job training
Expensive Time consuming