Operations Flashcards

1
Q

Another name for flow production

A

Mass production

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2
Q

A business that uses flow production is always classed as

A

Capital intensive

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3
Q

When is a business classed as efficient

A

When number of inputs used to produce a high amount of output is high

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4
Q

Kaizen

A

Continuous improvements to working practices

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5
Q

Production

A

The action of making or manufacturing from components or raw materials

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6
Q

Job production

A

Where 1 single product is made at a time

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7
Q

Advantages of job production

A

Motivated workers

Higher prices can be charged

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8
Q

Disadvantages of job production

A

Skilled labour is expensive

Hard to speed up if demand increases

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9
Q

Flow production

A

Uses production lines with continuous movements of items through the process

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10
Q

Advantages of flow production

A

A business can make larger quantities

More complex designs made in shorter times

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11
Q

Disadvantages of flow production

A

High costs to buy machinery

Low motivation of staff

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12
Q

Lean production

A

Lean production tries to use as few resources as possible

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13
Q

Just-in-time

A

A business does not keep stocks of parts in a warehouse

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14
Q

Advantages of just in time

A

No wasteage

Cost saving

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15
Q

Disadvantages of just in time

A

The business won’t be able to meet unpredicatble rise demands

Not able to quickly replace damaged

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16
Q

Opposite of just in time

A

Just in case stock management

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17
Q

Procurement

A

Process when businesses buy raw materials, component, products, services, and other resources from suppliers to produce their own products and services

18
Q

Benefits of JIT for stock control

A

Less stock held

No warehouse costs

19
Q

Drawbacks of JIT for stock control

A

Making more frequent purchases

No economies of scale

20
Q

Direct procurement

A

Buying raw materials that are used in the making of the product, or delivery of the service

21
Q

Indirect procurement

A

Buying maintenance contacts, ICT and other support items

22
Q

Factors when choosing suppliers

A

Quality and reliability

Communication

Good service

23
Q

Logistics

A

Activity of transporting goods to customers

24
Q

Supply chain

A

All the businesses which provide parts of the product until it gets to the consumer

25
Lead time
Time difference between a business ordering and recieving stock
26
TQM Total Quality Managment
A management approach to long term success through customer satisfaction
27
Advantages of TQM
Lower costs Improved quality so more satisfied customers
28
Disadvantages of TQM
Might be expensive to train staff Employees may not like the extra responsibility
29
Outsourcing examples
Production Payroll
30
Franchise
When a small business owner buys the rights to sell the goods and services of a large company
31
Quality
Providing products that consistently meet customer expectations
32
Franchisor
The business that allows another business to trade under its name
33
Which area are franchisors most commonly found
Fast food
34
Outsourcing
A business decides to use another business to carry out its work process
35
Post sales service
Services that are carried out by the business after the buyer has paid for the goods
36
E-commerce
Any form of business activity conducted electronically can be defined as e-commerce
37
Disadvantages of social media
Can be difficult to measure the return on investment May damage business reputation if failing to respond to negative feeback
38
One of the first stages of the sales process
Employees demonstrating excellent product knowledge to potential customers
39
Which of the following may be a reason a customer may choose to purchase a product in line rather than in store
Increased product variety
40
Which area of customer service does amazon pride itself
Speed of delivery
41
1 key method business use to measure customer retention rates
Customer loyalty rates
42
Advantages to customers providing virtual customer assisstant support
Answer to common questions can be found