Basics Flashcards
1
Q
Your repair center has received several laptops. Each has a different component that is not working properly. Which of the following will most likely be replaced by a similar device on a external USB adapter, instead of an internal replacement?
A
Video card
2
Q
Which type of computer memory module uses 168 pins?
A
DIMM
3
Q
You need to remove several devices from a computer. For which types of device should you use the safely remove hardware icon to stop the devices operation before removing it from the computer?
A
USB flash drive
4
Q
You are on an android phone and frequently roam outside of your local area. You need to update the list of cell towers to provide better coverage. Which update would you perform?
A
PRL update
5
Q
Which type of address does a hardware vendor assign
A
Physical device address
6
Q
You have been tasked with performing several upgrades in a computer. Which hardware component will require the least amount of time to replace ?
A
Memory module
7
Q
You are teaching a class for new IT technicians. As part of the unit on central processing units (CPUs), you discuss the architecture used to build CPU sockets. Which architecture should you cover?
A
PGA - pin grid array
8
Q
You need to set up a network that needs to spam multiple buildings. For this reason you want use the cabling that supports the longest maximum cable length. Which network topology provides this?
A
10baseF
10baseF, which operates at 10megabits per second (Mbps), support the longest cable length with a maximum distance of 2000 meters (m) or 2 kilometers (km)
9
Q
Which of the following is not disabled when an iPhone is place in airplane mode?
A
Siri
10
Q
You company implants a new policy that all computers must use drive level encryption for security. You want to enhance the security provided by bitlocker. What should you enable?
A
TPM - trusted platform module
11
Q
A customer needs the wireless card replaced in his laptop. What must you be sure to disconnect or remove when replacing this card?
A
Antenna Contacts always get removed when a wireless card is replaced.
12
Q
During class, an instructor shows a picture of a zero insertion force (ZIF) socket. Which component can you connect using this socket ?
A
Central processing unit (CPU)
13
Q
Match the protocol
A
Port 21- FTP Port 110- pop3 Port 143- IMAP Port 443- HTTPS Port 3389- RDP
14
Q
Match the protocol
A
Port 20- FTP Port 23- telnet Port 25 - SMTP Port 53 - DNS Port 80- HTTP
15
Q
You were recently hired as an IT technician. The IT supervisor informs you that many of the desktop computers have advanced technology extends motherboards. Which of the following statements is TRUE for these computers?
A
An ATX motherboard can support a maximum of seven expansion slots
16
Q
You are responsible for performing all routine maintenance on your company’s laser printers. Which of the following maintenance tasks would result in the need to reset the page count?
A
Installing a maintenance kit
17
Q
A client has a laptop with which you are unfamiliar. You are asked to perform a memory upgrade.how can you obtain the service manual for this laptop computer
A
By searching the manufacturer website
18
Q
Your manager tells you to replace the inverter on a broken laptop. Where will you find this component?
A
The display
19
Q
A user complains that his mouse cursor randomly jumps to different places on the screen when he types. Which device might you want to disable to prevent this from happening?
A
Touch pad
20
Q
You are sitting in the coffee shop and using the public wireless network. You suddenly notice suspicious activity on your laptop. Which laptop feature should you use?
A
WiFi function key
21
Q
There has recently been a string of hardware thefts in your office building. What should you recommend that your users implement to help avoid this problem?
A
Use a cable lock
22
Q
A user has requested a laptop memory upgrade. The technician attempt is to put in new memory, but the memory module is barely to wide for the slot. What is the most likely scenario ?
A
The technician is trying to install DDR4 into a motherboard with DDR3 slots
23
Q
You have a use who needs to keep desktop devices such as keyboard , monitor and mouse permanently connected so that they can be used by an attached laptop. What type of device do you recommend that they use?
A
Docking station
24
Q
The process by which the slows down to conserve power is officially called __________
A
Throttling
25
What should you do for a Li-ion battery that appears to charge fully but does not last as long as the battery’s meter indicates that it will last?
Calibrate the battery
26
Your company hosts its own web server, and it allows consumers to make purchases via the server. The help line has been getting complaints that users are unable to access the secure portion of the website. You open the site and it seems fine, although the secure portion where transactions are completed inaccessible. What is the most likely cause?
The firewall is blocking TCP port 443
27
Your manager wants you to install a networked internet appliance that prevents network traffic-based attacks and includes anti-malware and anti-spam software. What should you install ?
UTM - unified threat management
28
Which type of server is responsible for preventing users from accessing websites with objectionable content?
Proxy
29
Your company want to move to a cloud provider to be able to scale resources quickly , but it is concerned about the security of confidential information. Which of the following types of cloud models might be the most appropriate for your company ?
Hybrid
30
What does a DHCP server need to be configured with to operate properly?
Scope
31
When configuring a DNS server , administrators must create which of the following?
Zone file
32
Which record type on a DNS server represents in IPv6 host?
AAAA
33
You have been asked to install Linux in a VM on a Windows 10 client. The windows 10 client needs 4 gb RAM, and Linux needs 2 GB RAM. How much RAM does the system need at minimum
6 GB
34
You have been asked to set up client-side virtualization on an office computer. The host OS is Windows 7, and there will be three Windows 7 guest OSs. Which of the following is true about the need for antivirus security ?
The host OS and each guest OS need their own antivirus software installed.
35
You have been asked by your manager to brief the group on security appliances. What is the difference between IDS and IPS?
IDS is passive, whereas IPS is active
36
You have been asked to set up client-side virtualization on a computer at work. The manager asks for a type 2 hyper visor. What is the disadvantage of using that type of hyper visor ?
The guest Os will compete for resources with the host OS
37
You bought a laptop at an estate sale and plugged it in overnight to charge. However the laptop will not boot when you press the power key. You try to boot the laptop with it plugged in to the wall outlet, but it still will not boot. What is the most likely cause of the problem?
DC jack
38
You are replacing an Old PCI video card in your computer with a new PCI express video card. You removed the old video card. You insert the new video card into an available slot and reattach all the cables. However, No display is shown when the computer boots. What should you do?
Reseat the video adapter
39
You need to replace a computer’s power supply. When you purchase the new power supply, you notice an 8-pin power connection. For which device type is this connection intended?
PCI express devices
40
Christine has a motherboard with a socket 1156 and has called you to see if a socket 1150 CPU could be used in its place. What would you recommend that she do?
Purchase a new motherboard that has an 1150 socket
41
You suspect that an uninterruptible power supply (UPS) is malfunctioning. You need to test the output from the UPS using a multimeter. Which multimeter should you use?
AC voltage
42
Your organization is replacing all of its mobile devices and issuing windows laptops. The organization wants everyone to use the touchpad as opposed to a mouse. You must provide some training on how to properly use the touchpad. I’m the training memo, which touchpad gesture would you demonstrate that replicates right clicking a mouse?
Tap the touchpad with two fingers
43
Match the printer maintenance task on the with printer where it should be implemented:
Replace ribbon
replace toner
Clean heating element
Clean head
Laser - replace toner
Inkjet- clean heads
Thermal - clean heating element
Impact - replace ribbon
44
A user needs to transport a 1100 mb file. Which media types could be used?
DVD+R
| DDS-3
45
A user notifies you that the monitor on her notebook computer is not displaying anything. What should you do FIRST?
Use the Fn key to toggle to the internal video display.
46
Your company recently had to call in a service representative to repair a laser printer. During the service call, the representative explains that the laser printer’s charger or primary corona was has having problems. What is the main purpose of this laser printer component?
To apply a uniform negative charge to the photosensitive drum
47
You are nearing the completion of an upgrade that involves implementing a new network infrastructure and upgrading the operating systems running on your network servers. Currently, static IP addresses and HOSTS. Files are used. The upgrade has included implementing DNS, implementing DHCP and moving servers and other resources to a new location with new IP addresses. However, you cannot access the resources that were moved using their host names from any of the client workstations . You can access them by their IP addresses. What should you do first ?
Delete the HOSTS file on each workstation
48
An instructor is explaining a technology that allows a central processing unit (CPU) execute two separate instructions concurrently. Which provides this functionality?
Hyper threading
49
Susan called the help desk to ask about which type of BIOS password she should configure to restrict access to the BIOS setup program. Which password type would you explain?
Supervisor password
50
A user needs to install a DVD drive in his desktop system. The dvd drive needs to be capable of backing up his system files. He wants to install the DVD that is capable of storing the most data. Which DVD specification should he install?
DVD+R DL
51
You want to set up a wireless network with data throughput of 54 mbps. Which two wireless specifications will provide throughput of 54 mbps?
802. 11a
| 802. 11g
52
You have noticed dust, debris, and toner particles inside a laser printer. You need to vacuum the inside of the laser printer. What should you do first?
Remove the toner cartridge
53
Which protocol is used by active directory?
LDAP
54
Match the protocol
```
SSH
NETBIOS
SMB/CIFS
SLP
AFP
DHCP
LDAP
SNMP
```
```
Port 22- SSH
Port 137-139 - netBIOS
Port 445- SMB/CIFS
Port 427- SLP
Port 548- AFP
Port 67/68- DHCP
Port 161/162
```
55
You need to install a TV tuner adapter card in a computer. All of the following steps are necessary EXCEPT?
Plugging the tv tuner adapter into a USB port
56
Which serial communication standard provide hot-swap capability?
IEEE 1394
| USB
57
A user has been given an inkjet printer that connects locally to this desktop computer. What does this printer use to push ink onto paper?
A piezoelectric crystal
58
You bought a monochrome laser printer two years ago. The Pringlee has gradually stopped feeding paper. Which printer component should you check first?
Pickup roller
59
Which of these cloud services typically provides the hardware and software necessary for application development?
Platform as a service (PaaS)
60
You are assessing several computer to decide on a purchase for your company. Which CPU-to-front-side bus ratio would provide better performance?
2:1
61
Your company purchases a new usb mouse for a server. Which statement characterizes this mouse?
You can plug it into a computer while the computer is on.
62
You replace the toner cartridge in a laser printer. Now all printouts have black specks on both side. Which action should you take first?
Clean the interior of the printer
63
You are teaching a class on computer hardware to new IT technicians. You are discussing the component on an Advanced Technology eXtended (ATX) motherboard that supports communication between the central processing unit (CPU) and random access memory (RAM). Which component provides this functionality?
Northbridge chip
64
Which IP address is used by class by private networks?
172.16.0.0
Class b 128.0.0.0 to 191.255.0.0
65
You are responsible for performing all routine maintenance on your company’s thermal printers. Which of the following is NOT part of routine maintenance For these printers ?
Calibrating the printer
66
Which cloud computing term refers to a feature that allows a provide to dynamically adjust resource allocation, based on demand?
Rapid elasticity
67
What piece of equipment would help transmit an Ethernet signal to the far end of a hotel that is 400 meters (m) long?
Repeaters
68
Which of the following is NOT considered an input device?
Printer
69
An IBM computer is giving one long beep and one short beep when turned. The computer does not boot up. What should you do to troubleshoot the problem?
Check the motherboard
70
You need to configure a removable storage device so the device can be removed without using the Safely Remove Hardware application. What should you do?
Optimize for quick removal
71
You are responsible for managing your company’s virtualization environment. Which feature should NOT be allowed on a virtualization host?
Browsing the internet
72
Your departments laser printer recently began printing a vertical black line near the edge of every printed page. What should you do to resolve the problem?
Replace the toner cartridge
73
You are responsible for managing your research departments network. This network uses RG6 cabling. Which of the following statements is TRUE regarding this network?
It is thicker than RG59 coaxial vable
74
A user needs the video capability in his computer upgraded to support a new graphics application. The computer includes an onboard video card. You install a new video card in the computer. You need to disable the onboard video card. Where should this card be disabled?
In the BIOS
75
A user complains that the pointer movement on his laptop computer is very erratic. What should you do?
Adjust the touchpad sensitivity.
76
George, a user, is having trouble connecting to network resources, including shared folders on local network and internet resources. Yesterday, he was able to connect with no problems. You need to ensure that he can connect to these resources. Which tool should you use FIRST?
Ipconfig
77
Why would you implement a KVM switch?
To reduce device needs in a data center
78
A user complains that his computer is taking a long time to boot. During the boot process, you observe that the hard drive activity light is staying in. You discover that the hard drive is nearing it’s maximum capacity. The computer contains a single 150 Gb hard drive. What should you do?
Add an identical hard drive and configure a RAID-0 volume
79
You are troubleshooting a problem with a printer attached to a Windows Computer. Several print jobs are questionable and the printer is online, but the print jobs are not printing. Which two conditions could cause the problem?
Printer is paused
There is a problem with the spooler
80
Last month, you installed a laser printer for your organization. The printer has been working properly since it was installed. Recently, you noticed that the laser printer is printing blank documents with no text or images. What should you do first?
Replace the toner cartridge
81
A user has been given an inkjet printer that connects locally to this desktop computer. What does this printer use to push ink onto paper?
A piezoelectric crystal
82
Jacob is new to your department and must be taught how to remove and install RAM into laptops. Which steps would you recommend he do BEFORE he performs this task?
1. Turn off the laptop and remove all power sources, including the battery and power cord.
2. Put on an antistatic wristband
3. Diagram the placement of screws, then remove and set aside all screws
4. Replace the ram
5. Replace the screws
6. Replace the power sources
83
A department manager reports that one of her departments printers is printing fuzzy or low quality print. Which conditions contribute to this problem ?
High humidity
Damp paper
84
You are explaining to a group of new IT technicians the workings of magnetic hard drive. As part of this discussion, you must cover the different parts. Which term is used to identify the concentric circles on hard disk platter
Track
85
Cathys mother is getting ready to buy her a new laptop for college. She knows that the laptop may not be handled with care. She wants to ensure that the device can withstand dropping. What kind of hard drive is her best option
SSD
86
A user keeps receding a printer error message before the print job is sent to the printer spooler. Which printer issue would cause this ?
The printer power is off
87
You need to install a new video card in a Windows XP professional computer. You need to ensure that installed technology supports both analog and digital transmissions. Which technology should you install?
DVI-I
88
Which of these devices is primarily associated with wireless networks?
Access points
89
You have determined that several computers on your company’s network need to have the BIOS updated. Which of the following changes to your computer would MOST likely require that you flash a computers BIOS afterward?
Upgrading the CPU
90
You are setting up a new subnetwork on an existing network. Management has asked that you use existing cabling that company has already purchased. However, you need to ensure that the cabling can be used on a 10BaseT network. What is the minimum category of UTP cable you can use?
Category 3
91
You are teaching a class on computer hardware to new IT technicians. You are discussing the component on an Advanced Technology eXtended (ATX) motherboard that supports communication between the central processing unit (CPU) and random access memory (RAM). Which component provides this functionality?
Northbridge chip
92
You need to install a network that used cable that can operate at up to 10 gigabits per second (Gbps) which cabling should you use?
Cat6
93
You must purchase new RAM to install in a computer. The company policy states that RAM must be able to detect both single-bit and multi-bit errors. Which component should the RAM you order have?
ECC
error correction code
94
Last year, your department replaced all of the desktop computers with laptops. Recently your company adopted a new minimum standards policy that requires a memory upgrade for the majority of the new laptops. Which types of memory could be installed in the new laptops?
Micro-dimm
So-dimm
95
Apipa
Private
Loop back
Apipa - fe80::/10
Private - fc00::/7
Loop back- ::1/128
96
You are setting up a network for a new company. Management is primarily concerned with EMI or signal capture. Which network medium is the least susceptible to these issues?
Fiber optic
97
Your organization has decided to use ssl over port 465 on SMTP server, smtp.dreamsuites.com. You need to change the settings on your iPhone. What should you do?
Edit the outgoing mail server settings so that server uses ssl, and change the port to port 465
98
You work the service desk at a manufacturing firm that has several different types of printers. An employee who runs one of the 3D printers calls to say she can no longer print. What should you most likely bring to her workstation to get her up and running ?
Plastic filament
99
You want to ensure that a computer has 64-bit architecture and is able to fully utilize 64-bit computing. Which component is NOT important for this purpose?
Memory
100
Beverly has contacted you and stating that her computer will not boot and keeps beeping. Which components must pass a computers power-on self test (POST) before an operating system will load?
The video card
CPU
The memory
101
Which of these terms refers to a foundation service upon which the other two foundation services are built?
Infrastructure as a service (Iaas)
102
Which CPU cooling method should you implement when other connective methods will not work?
Peltier cooling
103
What is the maximum data transmission speed for Bluetooth technology?
3 mbps
104
You wish to send encrypted emails. What option should you enable?
S/MIME
secure/multipurpose internet mail extensions
105
A user reports that her portable computer overheats frequently. You inspect her computer and discover that the air vents are open. What is most likely cause of this problem ?
Dust has accumulated on the heat sinks fins
106
You administer your company’s 100baseTX Ethernet network. TCP/IP is the networking protocol used on the network. You want the routers on the network to send you notices when they have exceeded specified performance thresholds. Which protocol should you use to enable the routers to send the notices?
SNMP
107
A user has recently reported to you that it Appears as if a laser printer used by his department is becoming overheated. When you investigate, you do not find any overheating issues. You suspect that problem with the laser printer overheating. Which laser printer component protects a fused from overheating?
A thermal fuse
108
Your administer computers on a Microsoft Windows 2003 TCP/IP network. On the network, you want to use a domain name-to-internet protocol address name resolution system that provides a central database on a server to resolve domain names to IP addresses. Which options should you implement on your network ?
The domain name system (DNS)
109
A user complains that his monitor is now working. You must diss nose the problem to return the monitor to normal operation.
What are the four primary sources of display problems?
A video driver
A video adapter card
Monitor
A video cable
110
You are teaching class on repair and maintenance of laser printers. Which components are parts of a laser printer?
Fused
Main control board
111
You need to install several USB devices on a server. You have been asked to attach USB hubs to the computer. Only one USB port is available. How many hubs can you daisy chain using the single port
5
112
You have several different RAM modules you can use in a new computer. You need to ensure that the fastest memory is yes. Which speed denotes the fastest memory?
7 ns
113
You are checking connectivity between two devices using the ping command. You want the ping command to continue sending messages until interrupted. Which parameter of the ping command should you use?
-t
114
Which term refers to a cloud infrastructure that provides services to many related organizations?
Community cloud
115
A user contacts you stating that she received an error stating that the MBR is corrupt. You need to ensure that this issue is resolved. Where is the MBR stored?
Hard disk
116
Recently you had to have the nozzle gate in an inkjet printer replaced. What is the function of this component?
Controls whether ink is flowing from the ink cartridge
117
You suspect that a hacker has compromised a computer using one of its open ports. Which command would allow you to view the open ports on the computer ?
Netstat
118
A manager in your company has read about the memory effect and notebook computers. You are explaining to him how the memory effect works. Which component affected by memory effect?
Battery
119
A user computer is experiencing overheating problems. What is the most likely cause of this problem?
Dust
120
A user reports that his windows computer often issues errors about running out of virtual memory. You want to increase the amount of available virtual memory. What should you do?
Edit the size of the paging file in the operating system.
121
Which is The term for an application that is accessed over the internet as opposed to being installed on a local device?
Saas
122
A user contacts you stating that he can no longer print to a network printer. While troubleshooting the issue, you suspect that the printers IP address has changed and is causing the printing problems. What should you do to test your theory?
Ping the printer from the users computer
123
You are the network administrator for your company. You are installing a new printer in the network. When you check the print server properties, it displays the following error:
Server properties cannot be viewed. The print spooler service is not running.
What should you do to resolve the issue using the least administrative effort?
Run the net start spooler command
124
Your company has recently purchased computer hardware inventory so that it’s IT technicians can make custom computers for certain users. The processors that were purchased include the Hyper-Threading (HT) technology. Which benefit does this technology provide?
Uses virtual processors to perform multitasking
125
What would you allow to install a wired network without running additional network cables?
Ethernet over power
126
You upgrade memory on a portable computer, but these new memory is not recognized by the computer. What should you do FIRST while troubleshooting this problem ?
Ensure that the memory is seated properly
127
Jane is responsible for making sure her team has all the items it needs when traveling for business. One of her users has a laptop with no active Ethernet port. Which accessory should she purchase for that team member?
USB-to-RJ-45 Dongle
128
A user contacts you regarding a problem with his laptops keyboard. Several keys have stopped functioning. This problem occurs in multiple applications, even after rebooting the computer. What should you have the user do FIRST?
Plugin an external keyboard
129
Penny has a desktop computer that she is replacing with a laptop. She wants to know why everyone is raving over their new flash memory drives. What is the top reason to purchase a laptop with flash memory drive rather than a conventional hard drive ?
Quiet sound
130
You need to provide users with an external hard drive. The company issued laptops have two Type A USB ports that are black, and an additional Type A port that is real. To provide the best data transfer, which USB connector should external drives have?
USB 3.0
131
You are the desktop administrator for your company and maintain all the computers in your organization. To properly upgrade one of the computers, you must upgrade the motherboard. While upgrading this computer, you should choose the appropriate form factor that is suitable for the motherboard of the existing computer. Which two specifications should you consider while selecting the appropriate form factor ?
Power supply
| Physical size
132
Which IP address is used by a Class A private network ?
10.0.0.0
133
Wireless users who are using a 5ghz wireless access point are experiencing issues when conferencing through Skype for business. You need to improve their connectivity. What wireless settings should you configure?
Qos
Quality of service
134
You are repairing a computer that contains two processor cores in a single processor cores in a single processor package. Which processor technology provides this?
Dual-core technology
135
A customer brings you a computer that he wants to upgrade to SATA drives. Currently, all the drives in the system are EIDE drives. What should you do first?
Make sure that The motherboard will support SATA drives
136
George, user receives a blue screen error when attempting to access a third-party application on his computer. When you are troubleshooting the computer, you get a blue screen error that lists the same memory location for the error. What should you do?
Replace the defective memory module.
137
You have a motherboard that includes an LGA 1155 CPU socket. Which CPU would NOT be supported with this motherboard?
Core 2 Duo
138
Your printer is printing fuzzy text with white lines running through it. You need to clean the clogged print head of your inkjet printer. Which two activities can you undertake to immediately clean the clogged print head?
Turn the inkjet printer off and then on
Run the printer management utility provided with the printer
139
You are troubleshooting a problem with a laser printer where several pages of random dots are produced when you try to point a one-page document. You have verified that the proper print driver is installed and that the printer settings are correct. What component is the most likely cause of this problem? I’m
Formatter board
140
You are a desktop engineer for Verizon corporation. Gloria requires a PCI network interface card and PCI sound card installed in her computer. Her computer has three PCI slots, two of which contain the video card and the modem, respectively. Which card should you use to attach both the PCI network interface card and sound card to the computer?
Riser card
141
You need to connect two computers for a customer. The customer does not have network and does not wish to purchase a concentrator, but both computers include functional nether net network interface cards with RJ-45 connectors. Which component will allow you to meet your customers needs?
A crossover cable
142
Which TCP/IP configuration information must a computer on a network have before it can communicate with the internet?
A default gateway
Subnet mask
TCP/IP address
143
You are choosing from among several different laptop components. Which of the following operates at the fastest speed?
Express card using PCIe bus
144
A user reports that his dot matrix printer is printing dark and clear on the left side of the paper but that the print is very light on the right side of the paper. What should you do to correct this problem with the printer ?
Adjust the platen
145
What applications use UDP?
ARP, NFS, FTP, SMTP
146
A user contacts you about a problem with his notebook computer. The battery for her notebook computer will no longer hold a charge. She removed the battery, but the computer will not work when plugged into the AC outlet. A new battery is one but will not arrive until next week. The user needs the computer to be operational for a meeting tomorrow. You want to provide the easiest method to restore operation.
What should you instruct her to do?
Re-insert the depleted battery in the computer and then boot the computer.
147
You are troubleshooting a connectivity problem on a Thee net network that contains both netware and windows servers. A windows client cannot to the internet or any network resources. However, other computers on the same subnet as the client can access network resources and the internet. You issue the ipconfig command at the workstation and find that the IP address assigned to the systems network adapter is 169.254.184.25 and it’s subnet mask 255.255.0.0. This IP network and subnet are different from the IP network and subnet that other computers on the same segment are using. Which option is the most likely problem ?
A computer selected the IP address using Apipa
148
A user is not able to access shared folders on the network. While troubleshooting the problem, the technician first checks for the link lights on the Network interface card (NIC). The technician observes that the link lights are not on or blinking on the NIC. Which actions should the technician perform to resolve the problem by using the least amount of administrative effort? (Choose two)
Check that the switch is on and other end of the cable is connected to the switch
Replace the network cable
149
You replace a black ink cartridge in your inkjet printer, and now the printouts consist of jagged lines and characters. What is the first action you should take to resolve the problem?
Run a printer alignment program
150
You need to ensure that the GSM and 3G phone information for your android phone is updated. Which type of updates would you perform?
Baseband update
151
Of the terms below , which is the term for the cloud computing concept that allows the provider to share services with multiple subscribers, as opposed to the subscriber having a dedicated cloud service ?
Resource pooling
152
Andrew works for a local law firms help desk and is getting complaints that employees can not access the company’s intranet site. What is the first tool he should use?
Ping
153
You have just replaced the ink cartridge in an inkjet printer. What should you do immediately after this?
Run the print alignment program.
154
A user contacts you stating that the print head for her departments dot matrix printer is faulty. Which problems indicate that this is the case?
Missing characters
Partial characters
155
A user has required to have a printer duplexer added to his printer. Which function is provided by this component?
Double sided printing
156
A NFTS folder named research is backed up on a regular basis. You restore the folder onto another hard drive but notice that file permissions were not restore. What is the MOST likely reason this happened?
The files were restored on a FAT partition
157
You were responsible for proving printer maintenance for your company’s laser printers. A user reports that a printer is having trouble bonding the toner to the paper. During which stage of the laser printing process does this occur?
Fusing
158
Which of the following might you find on a network in a legacy system?
NetBEUI protocol
159
You receive a technical support call from a department manager. She reports the the laser printer in her department only prints blank pages. A telephone interview reveals that the paper is not jamming in the printer and that the problem began occurring after the toner cartridge replaced. What is the most likely cause of the problem ?
The sealing tape was not removed from the toner cartridge
160
You notice that the pages coming out of your laser printer have toner that you can brush off. Which printer component is most likely causing the problem ?
Fuser assembly
161
You need to assemble a new computer. You have an AMD opteron process. Which of the following CPU sockets will NOT support this ?
FM1
162
When designing a network, which network configuration concept would you use to easily configure the IP address of printers, projectors , routers , or wireless access points?
DHCP reservations
