BEC 6 M1: Process Management Part 2 Flashcards Preview

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Flashcards in BEC 6 M1: Process Management Part 2 Deck (17)
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1
Q

Total Quality Management

A

commitment to customer focused performance that emphasizes both quality and continuous improvement

2
Q

Seven factors of TQM

A
  1. Customer Focus
  2. Continuous Improvement
  3. Workforce Involvement
  4. Top management support
  5. Objective Measures
  6. Timely Recognition
  7. Ongoing Training
3
Q

Quality Audit

A

when management assesses quality practices of the organization

4
Q

Gap Analysis

A

determines the gap between industry best practices and current practices of the organization

5
Q

Lean Manufacturing

A

use of only those resources required to meet requirement of the customer

6
Q

Continous Improvement (Kaizen)

A

continuous improvement efforts that improve efficiency and effectiveness through greater operational (manufacturing) control

7
Q

Process Improvements/Activity-Based Management

A

ABC and ABM focus on cot ID and implementation of TQM programs

8
Q

Demand Flow

A

Customer demand as basis for resource allocation as opposed to sales forecasts/master scheduling

9
Q

Kanban systems

A

visually coordinate demand requirements and demand flow

10
Q

Theory of Contrstaints (TOC)

A

Organizations are always impeded from achieving objectives by the existence of one or more constraints that need be worked around or leveraged.

11
Q

Five steps of TOC

A
  1. ID of contstraints
  2. Exploitation of constraint
  3. subordinate everything else to dealing with constraint
  4. elevate the constraint (add capacity to overcome constraint)
  5. return to step one
12
Q

Buffer

A

In TOC, management adds buffers before and after each constraint to ensure enough resources to accommodate it exist

13
Q

Six-Sigma

A

uses rigorous metrics in the evaluation of goal achievements

14
Q

Six-Sigma : Existing Product and Business Process Improvement (DMAIC)

A
Define the problem
Measure key aspects of the current process
Analyze data
Improve or optimize current processes
Control process to monitor results
15
Q

Six-Sigma: New Product or Business Process Development (DMADV)

A
Define design goals
Measure CTQ (critical to quality) issues
Analyze design alternatives
Design optimization
Verify the design
16
Q

TQC focuses on

A
  1. customer needs
  2. customer impomprovements
  3. quality circles (a group of employees that meets regularly to consider ways of resolving problems and improving production in their organization)
17
Q

TOC internal constraint vs external constraint

A

internal is where markets demand exceeds our production capacity and external restraint is vice-versa