Behavioral Competencies

Question 1

Leadership & Navigation (Leadership)

Answer 1

The knowledge, skills, abilities, and other characteristics (KSAOs) needed to navigate the
organization and accomplish HR goals, to create a compelling vision and mission for HR that aligns with the strategic direction and culture of the organization, to lead and promote organizational change, to manage the implementation and execution of HR initiatives, and to promote the role of HR as a key business partner

Question 2

Ethical Practice (Leadership)

Answer 2

The KSAOs needed to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values, integrity and accountability throughout the organization.

Question 3

Relationship Management (Interpersonal)

Answer 3

The KSAOs needed to create and maintain a network of professional contacts within and outside of the organization, to build and maintain relationships, to work as an effective member of a team, and to manage conflict while supporting the organization

Question 4

Communication (Interpersonal)

Answer 4

The KSAOs needed to effectively craft and deliver concise and informative communications, to listen to and address the concerns of others, and to transfer and translate information from one level or unit of the organization to another.

Question 5

Global & Cultural Effectiveness (Interpersonal)

Answer 5

The KSAOs needed to value and consider the perspectives and backgrounds of all parties, to interact with others in a global context, and to promote a diverse and inclusive workplace.

Question 6

Business Acumen (Business)

Answer 6

The KSAOs needed to understand the organization’s operations, functions and external environment, and to apply business tools and analyses that inform HR initiatives and operations consistent with the overall strategic direction of the organization.

Question 7

Consultation (Business)

Answer 7

The KSAOs needed to work with organizational stakeholders in evaluating business challenges and identifying opportunities for the design, implementation and evaluation of change initiatives, and to build ongoing support for HR solutions that meet the changing needs of customers and the business

Question 8

Critical Evaluation (Business)

Answer 8

The KSAOs needed to collect and analyze qualitative and quantitative data, and to interpret and promote findings that evaluate HR initiatives and inform business decisions and recommendations.