Interpersonal Cluster Flashcards
3 behavioral competencies in the Interpersonal cluster
Relationship Management, Communication and Global & Cultural Effectiveness. These competencies describe the behaviors, attributes and underlying knowledge necessary for HR professionals to perform the collaborative and interpersonal aspects of their jobs.
Key components of Interpersonal behavioral competencies
networking; building and maintaining professional relationships; successfully managing conflict and
negotiations; clearly and effectively communicating with stakeholders; and operating within a diverse and global workforce
Relationship Management
The knowledge, skills, abilities and other characteristics (KSAOs) needed to create and maintain a network of professional contacts within and outside of the organization, to build and maintain relationships, to work as an effective member of a team, and to manage conflict while supporting the organization
Five subcompetencies of Relationship Management
- Networking
- Relationship building
- Teamwork
- Conflict management
- Negotiation
Communication
The knowledge, skills, abilities and other characteristics (KSAOs) needed to effectively craft and deliver concise and informative communications, to listen to and address the concerns of others, and to transfer and translate information from one level or unit of the organization to another.
Three subcompetencies of Communication
- Delivering messages
- Exchanging organizational information
- Listening
Global & Cultural Effectiveness
The knowledge, skills, abilities and other characteristics (KSAOs) needed to value and consider the perspectives and backgrounds of all parties,
to interact with others in a global context, and to promote a diverse and inclusive workplace
Three subcompetencies of Global & Cultural Effectiveness
- Operating in a diverse workplace
- Operating in a global environment
- Advocating for a diverse and inclusive workplace
