Bias for Action

Question 1

1. Give me an example of a calculated risk that you have taken where speed was critical. What was the situation and how did you handle it? What steps did you take to mitigate the risk? What was the outcome? Knowing what you know now, would you have done anything differently?

Answer 1

1. launching a site with 5 associates
2. while at KIPP had a bus that was significantly late to pick up kids, had to decide quickly whether to request new bus and risk having to wait another hour or continue waiting for bus already on route

Question 2

2. Tell me about a time when you worked against tight deadlines and didn’t have time to consider all options before making a decision. How much time did you have? What approach did you take? What did you learn from the situation?

Answer 2

1. Can use dismissal plan at Kipp and having to roll it out within two weeks time
2. When working at KIPP fulfilling thousands of orders within a couple weeks time before start of school

Question 3

3. Describe a situation where you made an important business decision without consulting your manager. What was the situation and how did it turn out? Would you have done anything differently?

Answer 3

Situation at the counter where a confrontation between an aa and customer.. sent aa home close counter

Question 4

4. Tell me about a time when you had to gather information and respond immediately to a situation. What was the outcome? Would you have done anything differently?

Answer 4

At one of the counter sites AA incident resulted in me making the decision to send him home and have the counter close for a few hours

Question 5

5. Give me an example of when you had to make an important decision and had to decide between moving forward or gathering more information. What did you do? What was the outcome? What information is necessary for you to have before acting?

Answer 5

creating a training process from scratch

Question 6

6. Tell me about a time when you saw an issue that would impact your team and took a proactive approach to solve it. What was the issue? What did you do and what was the outcome? What did you learn from this situation?

Answer 6

1. we were running out of space with current volume to safely store in boh at wfm, peak was coming up, worked with WFM to designate overflow space
2. Preparing for schedule change when students went back to school

Question 7

7. Tell me about a time when you felt your team was not moving to action quickly enough. What was the situation? What did you do? What was the outcome? Would you have done anything differently? (Manager)

Answer 7

Delay in action on lift gate ticket

Question 8

8. Tell me about a time when you were able to remove a serious roadblock/barrier preventing your team from making progress. What was the barrier? How were you able to remove it? What was the outcome? Knowing what you know now, would you have done anything differently? (Manager)

Answer 8

Updating pathway space at MIT1, BOH was cluttered creating safety concerns and had too many shelving for volume