BK Chapter 1 Definitions Flashcards
(19 cards)
The process of working with people and resources to accomplish organizational goals
Management
The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue
Planning
The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals
Organizing
The management function that involves the manager’s efforts to stimulate high performance by employees
Leading
The management function of monitoring performance and making needed changes
Controlling
Senior executives responsible for the overall management and effectiveness of the organization
Top-Level Managers
managers located in the middles layers of the organizational hierarchy, reporting to top-level executives
Middle-Level Managers
Lower-level managers who supervise the operational activities of the organization
Frontline Managers
Employees who are responsible for facilitating successful team performance
Team Leaders
The ability to perform a specialized task involving a particular method or process
Technical Skills
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members
Conceptual and Decision Skills
People Skills; the ability to lead, motivate, and communicate effectively with others
Interpersonal and Communication Skills
The skills of understanding yourself, managing yourself, and dealing effectively with others
Emotional Intelligence
Goodwill stemming from your social relationships
Social Capital
Practices aimed at discovering and harnessing an organization’s intellectual resources
Knowledge Management
The introduction of new goods and services
Innovation
The speed and dependability with which an organization delivers what customers want
Service
Fast and timely execution, response, and delivery of results
Speed
Keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers
Cost Competitiveness
