BMS231 Flashcards

(38 cards)

1
Q

What is OM?

A

Management of processes that create goods and/or provide services

  • Efficiency (minimizing cost and time)
  • Effectiveness (acheiving intended goals)
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2
Q

3 basic functions within an organization

A
  • operations (creates goods and services)
  • finance (provides funds and the economic analysis of investment proposals)
  • marketing (asses the customers want and needs)
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3
Q

Transformation process

A

inputs to outputs

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4
Q

Differentiating goods and services

A

is the degree of contact

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5
Q

Business Strategy

A

long range plans for a company

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6
Q

operations strategy

A

developing a plan for operation functions focusing on specific competitive priorities in order to meet the long range plan

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7
Q

competition priorities

A

cost, quality, flexibility, delivery

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8
Q

Order qualifiers

A

competitive priorities that must be met for a company to qualify as a competitor

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9
Q

order winners

A

competitive priorities that win orders in the marketplace

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10
Q

trade- off

A

the need to focus more on one competitive priority than others

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11
Q

Forecasting principles and steps

A
  1. decide what needs to be forecasted
  2. evaluate and analyze appropriate data
  3. select and test the forecasting model
  4. generate the forecast
  5. monitor forecast accuracy over time
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12
Q

Qualitative (judgemental)

A

considers soft info such as human and environmental factors, experience, gut instinct

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13
Q

Quantitative (Statistical)

A

numerical data

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14
Q

Time series model

A
  • a time ordered sequence of observations taken at regular intervals of time
  • Assumes info needed to generate a forecast is contained in a time series of data
  • assumes future will follow the same patterns as the past
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15
Q

Product design Process

A
  1. Idea Generation
  2. Build a business case
  3. Development of product and process
  4. Testing and Validation
  5. Launch
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16
Q

Product Design Life Cycle

A

series of changing product demand

intro, growth, maturity, decline

17
Q

Standardization

A

Extent to which there is an absence of variety in a product, service or process

18
Q

Mass Customization

A

A strategy of producing standardized goods or services, but incorporating some degree of customization

19
Q

Reliability

A

The ability of a product, part or a system to perform its intended function under a prescribed set of (normal) conditions

20
Q

Delayed differentiation

A

Producing, but not quite completing, a product to service until customer preference are known

21
Q

Robust Design

A

Design that can function over a broad range of conditions

22
Q

Concurrent Engineering

A

Walls broken down, design team

23
Q

Designing Services

A
  1. services are intangible;e
  2. services created and delivered at same time
  3. Services customized, vary in length
  4. services have low barriers to entry and exit
  5. location important to service design
24
Q

Quality Functions

A

Translates customer requirements into appropriate technical requirements for each stage of product or service development and production

25
Reliability Rule 1
if two or more events are independent and "success" = occurrence of all of the events then probability of success = product of the probabilities of the events
26
Reliability rule 2
probability of success is 1-probability of none of the events that occur
27
Design Capacity
Maximum output rate under ideal conditions
28
Effective Capacity
Maximum output rate under normal conditions; usually lower than design capacity
29
Efficiency capacity
The ratio of actual output rate to effective capactiy
30
Utilization Capacity
a unit of a resource during a period. Uptime is divided by available time
31
Factors influencing capacity
Facilities and machines, product mix, workers, planning and operational, supply chain, external factors
32
Process Types
Core, Support, Managerial
33
Process Flow diagram
Operations, Inspection, transportation, delay, storage
34
Product Line layout
Arranges production resources linearly according to the progressive steps by which a product is made
35
Product Functional Layout
Arranges production resources together according to similarity of function
36
Cellular Layout
Layout in which machines are grouped into a cell that can process items that have similar processing requirements
37
Facility Location
process of identifying the best geographic location for a facility
38
Location decision process
1. identify the important factors 2. gathers information on appropriate sites 3. eliminate some to obtain a short list 4. site visits and meetings 5. evaluate and make selection