Boarding

Question 1

When is a Hi-Vis jacket to be worn

Answer 1

-At all times on the tarmac while boarding

Question 2

How many people are allowed at a time on engineering steps?

Answer 2

2

Question 3

Provide information on the FSM boarding the Aircraft.

Answer 3

-First one on board
-Makes PA to notify ground staff we have arrived

Question 4

What are things to look out for when boarding passengers?

Answer 4

-Intoxication
-Electronic Tag
-Suspicious behaviour
-If not a passenger, check ID
-Jet way path isn’t blocked

Question 5

What must you do with devices before you commence duties on board?

Answer 5

Turn of phone and other PEDs

Question 6

What else must you do before commencing duties on board the aircraft?

Answer 6

-change into cabin shoes
-Take of lanyard and stow away safely
-Stow luggage in approved stowages

Question 7

What positions are you if you are non required crew?

Answer 7

CM9 and CM10

Question 8

If a passenger boards with crutches, what must you ensure?

Answer 8

That they are stowed correctly and correct help and accessibility is given to them if necessary

Question 9

What do you do if an intoxicated customer tries to board the aircraft?

Answer 9

-Use traffic light system
-Note down seat number
-Advise your OBM
-Try and talk to them and de escalate the situation

Question 10

If a passenger has excess baggage what must you advise?

Answer 10

-Advise that any excess baggage is placed in the hold
-before placing in the hold ensure not needed medication, electronics, lithium batteries are in there
-Remove any forbidden items

Question 11

What’s the requirements for passengers seated at an exit row?

Answer 11

-They are an ABP
-They are 16 years or older
-Any physical or mental impairment?

Question 12

Give an example of someone is isn’t considered an able bodied person (ABP).

Answer 12

-A person of large stature
-Is below 16 years old
-Elderly
-Physical or mental impairment
-No assistance dogs

Question 13

Can you use an airbag extension seatbelt (ABESB) at an exit?

Answer 13

Yes

Question 14

If no free cabin seats can customers on staff travel sit in crew seats?

Answer 14

Yes

Question 15

What are the specifications for staff travel customers to sit in crew seats?

Answer 15

-must be a non required crew seat
-An ABP and have a briefing
-Is 16 years years or older
-can wear the harness correctly
-adopt the the semi brace position at crew seat

Question 16

What’s the requirements for a parent to be travelling with an infant?

Answer 16

-The parent/guardian has to be 12 years or older to have infant on lap
-To use IESB child has to be 0-24 months
-Child has to be facing forward in car seat
-CC will give them an ILJ and IESB

Question 17

Where is the large print and bristle card stored?

Answer 17

IFE box in galley 4

Question 18

If passenger can’t read braille what must you do?

Answer 18

-Provide tips and give a detailed explanation of emergency demo allowing customer to feel and grasp understanding of emergency equipment, brace position

Question 19

What else must you do for visually and hearing impaired customers?

Answer 19

-Explain where closest toilets are
-Reassurance
-Inflight assistance if wanted