BP Reporting

Question 1

What are the two types of reporting measures?

Answer 1

External (outside the process) and internal measures (inside the process)?

Question 2

What are the two types of indicators?

Answer 2

Leading and lagging/trailing indicators.

Question 3

Which approach suggests organisations track 4 types of measures?

Answer 3

The Balanced Scoreboard Approach (BSC).

Question 4

What are the 4 types of measures in the BSC?

Answer 4

1. Financial - How do we look to stakeholders
2. Internal business - What can we excel at
3. Learning & Growth - Can we continue to improve and create value
4. Customer - How do customers see us