BTB: Chapter 1

Question 1

Don’t confuse rank with _____

Answer 1

Leadership

Question 2

Large organizations are extremely complicated and they do not always _____

Answer 2

Represent what is best in people.

Question 3

The first part of the model is called the _____

(James Spore Model)

Page 22

Answer 3

Governance Process

Question 4

The Second Portion of the Model is the _____

(James Spore Model)

Page 22

Answer 4

Management Process

Question 5

Politicians who answer the question of “What” don’t necessarily have the answer of _____

Answer 5

How

Question 6

Management is primarily concerned with the question of _____

Answer 6

How

Question 7

Management’s job is to take the fuzzy whats and subsequent mandates from the governance portion and convert them into _____

Answer 7

Programs

Question 8

The How’s are most commonly addressed with strategic plans created by _____

Answer 8

Individual departments

Question 9

The third portion of the model is _____

Answer 9

Service Delivery Section

Question 10

There should be _____ between the sections of government

Answer 10

Open Feedback Loops

Question 11

The real challenge for you as a supervisor is to:

Answer 11

Find a way to convert this fuzzy stuff into every day action.

Question 12

To be effective, organizations must have:

Answer 12

A division of Labor

Question 13

We do three specific things in the fire service:

Answer 13

1. Operate the System
2. Improve the System
3. Create the future System

Question 15

What is the Inverse Change Rule?

Answer 15

This means that even though officially you should spend very little of your actual workday on improving the overall system, the organization must evaluate and integrate frontline suggestions for improvement on an ongoning basis.

Question 16

Change is always driven:

Answer 16

From the bottom to the top.

Question 18

Plans without people are:

Answer 18

Worthless

Question 20

One of the greatest skills for a battalion-level officer is the ability to:

Answer 20

Communicate effectively, honestly, and frequently.

Question 21

As a senior level staff, spending time on operating the system is called:

Answer 21

Micromanagement

Question 22

Chief Alan Brunacini called officer showing up to take a look at the troops from time to time, but for evaluation, not command:

Answer 22

A sighting

Question 23

The first and easiest thing for a department to do is to:

Answer 23

Create a mission statement