Btma midterm Flashcards by Sundin Truong

What are the characteristics of being an informed user?

-Understanding from what is behind IT
-Can recommend and contribute to sourcing of IT
-Aware of new Tech
-Understand how IT add/doesn’t add value

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How can IT be used to improve business strategy

can improve
- Employee Engagement (Satisfaction and Loyalty)
- Customer Engagement
- Business partner relationships

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What are some IT Career Opportunities

Programmers, business analysts, system analysts and designers
- CIO
Strong opportunities in the future

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What are the 3 types of IT Infrastructure

-It Components
-It Personnel
-It Services

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What are the four main components for IT systems + 2 non IT

IT:
-Hardware
-Software
-Databases
-Network
NON- IT
-People
-Procedure

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What are all the different types of IT systems

-Tps systems
-Erp
-Ios
-Fais
-Expert systems (ES)
-Supply chain systems (Scms)
-Electronic commerce systems (ECS)
- Decsion support system
-Dashboard

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How does IT impact organizations

IT Impacts entire industries

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What does improvement of IT do to middle management and Jobs

-Middle managers are more productive
-Allows the increase in # of employees reporting to one manager
-Changes the way managers make decisions due to Real time information and Tools for analysis

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Will IT eliminate jobs?

-Kinda
Gives organization an competitive advantage by replacing people
-But also creates new roles in IT

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How does IT affect Quality of Life?

-Constant Access
-Lines between work and leisure are blurred

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What is an competitive advantage?

An advantage over competitors in some measure

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What is an Business process

Related activités that create a product or service of value to the organization/partners/customers

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What are three elements of a business process

Inputs
Resources
Outputs

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What does RPA stand for and what does it do

Stands for Robotic process automations
what it does:
Enables the enterprise top automate business processes and tasks usually done by people

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BPI, BPR, BPM

BPI- continuos impriment
BPR- Rapid drastic changes
BPM- Used to support BPM
has BAM (Monitoring activity)

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BPMS

Integrated set of applications for BPM

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what are the components in Market Pressures

Globalization:
Integration and interdependence of facets of life due to IT

Changing nature of workforce:
Diversified

Powerful customers:
More knowledgeable
Smarter and higher expectations

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What are the components in Tech pressures

Innovation and rate of obsolescence
Information Overload
- To much data, info and knowledge being stored
Hard to manage

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What are the main factors in Societal/political Pressures

Social responsibility and compliance with the government

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What are the 5 components in Porters competitive forces model

Threat of entry of new competitors
Bargaining power of suppliers
Bargaining power of Customers
Threat of substitute
Rivalry among existing firms in the industry

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Value chain

Sequence of activities where the firms inputs are made into outputs

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Primary activities

Related to Production and distribution of products and services

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Support activités

Support primary activities -> competitive advantage

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What are the 6 characteristics of excellent IT Alignment

View IT as Engine of Innovation
View internal/external customers and customer service as supremely important
3.Rotate business and IT professionals across departments
4.Provide overarching goals that are clear to every employee
5.Ensure the IT employees understand how company makes/losses money
Create vibrant and inclusive company culture

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Internal sources of data

Corporate database, company documents

Personal sources

Personal thoughts, opinions, experiences

External sources

Commercial databases, government reports, corporate websites

What does Data governance do?

Provide planned approach to data management Includes Formal sets of business processes and Policies Creates, collects, handles, and protects data

True or False Does Transactional data control Customer invoices

True

Transaction data

Activities or events stored on transaction files or tables within database Data gained from a transaction

Master data

A core set of data that isn't applied to multiple transactions; stored in a master file or table

DBMS

Database management systems

DBMS Systems minimize ____ and maximize _____

Minimize: Data redundancy, isolation and inconsistency Maximize: Data security, integrity, independence

Big data

Diverse, High volume, high velocity information

What are the 4 things that "Big Data" Consists of

1. Traditional Enterprise data - Customer info, General ledger data 2. Machine generated data - Smart meters, automobiles 3. Social data - Customer feedback 4. Images captured

What are the 3 main characteristic of "Big Data"

Volume Velocity Variety

What are some issues with Big data

Untrusted Data sources "Dirty" (Inaccurate, incomplete, incorrect, duplicate) Can have Big changes

What is an Data warehouse (EDW)

Storage of historical data organized by subject

What is a Data warehouse used for

Support decision makers in the firm

What is a Data mart

smaller Data warehouse

Who uses Data marts

End users SBU ( Business unit ex: HR/ACCT)

What are the differences between a data lake vs a data warehouse

Data lake = Stores all organizational data regardless of source format (Unstructured) Data Warehouse = Requires data to be extracted, transformed and loaded prior to collecting (Structured)

KM Knowledge management

Collect important info from experts within firm ex: Employee with ERP knowledge but leaves -> Save their knowledge

KMS Knowledge management systems

Make best practices in managing knowledge accessible to employees

Query languages

SQL, QBE

Problems faced by Tradional IT depps are______

1. On premises computing (Company owns IT infrastructure -> maintain and operate it) 2. Expensive (IT staff, Hardware, etc) 3. Funding 4. Felxability / lack of

What are the characteristics of cloud computing

On demand self service Easy to scale up/down Allows utilization of resources more efficiently Pools computing resources Broad network access

What are the characteristics of Grid Computing

Shares processing resources Enables scale up/down Dispersed computers across network geographically

What are the characteristics of Utility Computing

Service provider Available as needed Pay based on usage not flat

What are the characteristics of server farms

Massive data centres Use software to create multiple "Virtual machines" on a single physical server

What are the different types of clouds

Public Private Hybrid

iCloud is a _____ type of cloud

Public

Google is a Private cloud True or false

False

DropBox is a Private Cloud True or False

True

infrastructure as a service (IaaS)

Remotely accessible servers, networks and storage

Platform as a server (Paas)

Rent servers, systems, storage, etc

Software as a service (Saas)

Software provided over internet

Desktop as a service (Daas)

Virtualized desktops

MS 365 is a Paas True or False

False: MS 365 is a Saas

Excel is a Saas True or False

True

Characteristics of a TPS system

Real time data Handles high volumes and variation of data Avoids errors in downtime

Functional area in formation systems (FAIS)

Info systems for ACCT/FNCE, MRKT, Prod/OP Management, HR, Reports

ERP Systems include what 3 core models

Financial management Operations management HR Management

3 major advantages of using cloud based ERP Systems

1. Can be used from any location with internet 2. avoid the initial hardware and software expenses 3. Solutions are scalable -> extend ERP support to new business processes/partners

3 Major disadvantages of Using Cloud based ERP Systems

1. Not clear if they're more secure than non cloud based 2. Sacrifice control over a strategic IT 3. Direct consequences of lack of control over IT resources when system experiences problems

Btma midterm Flashcards

(65 cards)