BTMA questions Flashcards
(39 cards)
What is the main focus of Chapter 2?
Discuss IT Enablement of Business Processes
Includes differentiation between Business Process Reengineering, Business Process Improvement, and Business Process Management.
What are Porter’s Five Forces?
Buyers, Suppliers, Substitutes, New entrants, Existing rivals
Framework for analyzing the competitive forces in an industry.
What is IKEA’s approach to digital technology?
Digital needs to be embedded in every aspect of IKEA
Aims to enhance customer experience and operational efficiency.
What is a business process?
An ongoing collection of related activities that create a product or service of value
Comprised of inputs, resources, and outputs.
Define competitive advantage.
An advantage over competitors in cost, quality, or speed leading to market control and larger profits.
What is Robotic Process Automation (RPA)?
A system that enables enterprises to automate business processes and tasks historically carried out by employees.
What are the three areas IT organizations play a vital role in business processes?
- Executing the process
- Informing employees
- Capturing and storing process data
What is Business Process Improvement (BPI)?
An incremental approach to move an organization toward business-process-centered operations focusing on reducing variation.
What is Business Process Reengineering (BPR)?
A radical redesign of an organization’s business processes to increase productivity and profitability.
What are the differences between BPI and BPR?
- BPI: Low risk/low cost, incremental change, bottom-up approach
- BPR: High cost/high risk, radical redesign, top-down approach
What are market pressures affecting organizations?
- Globalization
- Changing nature of the workforce
- Powerful customers
What societal/political/legal pressures impact organizations?
- Social responsibility
- Compliance with regulations
- Ethical issues
What technological pressures do organizations face?
- Innovation and rate of obsolescence
- Information overload
What are the components of Business Process Management (BPM)?
- Process modelling
- Business activity monitoring (BAM)
- Business Process Management Suite (BPMS)
What is the impact of electric vehicles (EVs) on the rental car industry?
Shift toward EVs creates market pressures and opportunities for competitive advantage.
Fill in the blank: An advantage over competitors in some measure, such as cost, quality, or speed, is known as _______.
competitive advantage
True or False: BPR is a low-cost approach to improving business processes.
False
What are the expected outcomes of IKEA’s digital strategy?
- Increased customer engagement
- Improved operational efficiency
- Higher sales growth
What is the significance of the ‘Shop & Go’ feature in IKEA’s app?
Allows customers to scan items and pay without traditional checkout.
What does the ‘Kreativ Scene Scanner’ app do?
Helps customers visualize a 3D model of their home with IKEA furniture.
What is the role of IT in monitoring process performance?
Evaluates information to determine how well a process is executed and identifies improvement areas.
What sales incentives is the government providing for consumers who buy or lease an EV?
Up to $5,000
This incentive is part of efforts to encourage the adoption of electric vehicles.
What is the estimated value of the Canadian car rental industry in 2022?
$5.8 billion
This figure reflects the overall market size for car rentals in Canada.
What percentage of their fleet do rental car companies typically buy new each year?
25 to 50 percent
This percentage indicates the usual turnover of vehicle fleets in the rental industry.
