Building Personal Capability Flashcards
What are the 6 Cs of Communication
Clear, Correct, Complete, Concise, Coherent, Courteous
The mixed model of emotional intelligence is built on these 5 categories
Self-awareness, self-regulation, motivation, empathy, social skills
What 4 abilities determine a person’s emotional intelligence based on the ability model
Perceiving emotions - understanding verbal/non-verbal signals
Reasoning with emotions - use emotions to solve problems/review situations
Understanding emotions - analyze emotions and choose action
Managing emotions - regulate emotions and respond appropriately to others’ emotions
What are the three emotional intelligence models?
Ability model
Mixed model
Trait model
Extra: RULER
What is done during the project management close phase?
Turn over deliverables
Finalize documentation
Complete course review and lessons learned
Celebrate!
The 5 skills of the RULER emotional intelligence model are…
Recognize emotions (self/others) Understand emotions (cause and consequences) Label emotions Express emotions (take action) Regulate emotions
What are 6 things written materials should be in order to be successful?
- Be aligned to a single purpose or objective
- Tailored to reader
- Complete yet concise
- Accurate
- Organized
- Visually appealing
What should be included in a project plan?
Key milestones, schedule, resources, budget; communication, risk and change plan
The 4 stages of project management are…
- Initiate
- Plan
- Manage
- Close
What are the main characteristics of servant leaders?
Empower others, demonstrate humility, show authenticity, show interpersonal acceptance, provide direction, demonstrate stewardship
Describe the servant leadership theory
(Robert Greenleaf) Focuses on the development and well being of people. Leaders share their power. Mindset is to serve others by providing support and resources, and removing obstacles. Leaders are concerned with how others are doing under their leadership.
Describe Authentic Leadership
Leaders are sincere and have high self-awareness (high EQ). Value input, honestly and transparency. Stay aligned to values, focus on building strong relationships. Characteristics of authenticity are learned over time.
What are the characteristics of authentic leaders?
Have purpose and passion, relationship focused, compassion and sensitivity, values driven, self-disciplined and self-aware, consistent
Describe adaptive leadership
Adjusting and thriving in changing environments (VUCA), purposeful and collective change through taking smart risks, look beyond reacting and focus on systems thinking, complex problem solving, not happy with sticking with the status quo.
Vision, mission, capacity, learning
“Purposeful evolution in real time”
Describe global leadership
Unique requirements for leaders dealing with a global organization and diverse, distributed groups of people. Need for self-awareness, cultural sensitivity and strategic global thinking. Focus on bringing together people towards a common vision and goal.
